What are the responsibilities and job description for the Bilingual Onsite Billing Specialist - $16/, M-F, 8-5 START ASAP!!!!! position at The car source LLC?
We're Hiring: Redemption Specialist
HNS Recovery - In-Office - Plano, TX
Pay: Starting at $16/hour
Language: Bilingual (English/Spanish) required
Schedule: 8am to 5pm, Monday to Friday
About the Role
HNS Recovery is looking for a Redemption Specialist to join our Redemption Department. This role gives final approval on Vehicle Recovery (VR) and Personal Property (PP) appointments, manages the redemption email inbox, coordinates third-party releases, and owns the full Property Letter (PPL) process from creation through mailing and upload.
This is a new in-office position reporting directly to the AR Manager.
What You'll Do -
*Manage the redemption email inbox — respond within 24 hours, clear it several times a day, and leave it empty at end of shift
* Give final approval on VR and PP appointments after verifying all required paperwork is complete and correct
*Confirm the "Redemption Hold" sub-status is added in RDN before approving VR appointments
*Add bill-back fees to accounts in RDN as unbilled service items
*Send appointment confirmations to debtors through ClearData
*Coordinate third-party release appointments, confirming signed client authorization is on file before approval
*Follow up on missing CR or Property Notice requests, escalating to the Lot Manager and then the AR Manager as needed
*Run the daily Property Letter (PPL) process — search/filter RDN records, run the mail merge, print, stuff, stamp, and deliver letters for mailing
*Upload returned/scanned PPL into RDN, matched and labeled correctly
*Assist lot staff with property and redemption questions via Slack
*Provide backup coverage for Live Chat Specialists as needed
*Escalate anything outside your approval authority to the AR Manager
What You'll Use Day-to-Day
ClearData, RDN, Slack, Google Drive, Microsoft Word (mail merge/macros), and our internal fee reference sheet.
What We're Looking For
Bilingual (English/Spanish) — required
Comfortable working in-office at our Plano, TX main office
Strong attention to detail — this role is the final checkpoint on paperwork accuracy
Solid written communication for email and Slack
Ability to manage multiple deadlines (inbox response time, daily mailings, upload accuracy)
Comfortable making judgment calls within defined authority, and knowing when to escalate
Compensation
Starting pay: $16/hour
In-office position
Interested? Reach out to HNS Recovery to apply
HNS Recovery is the largest and most reliable vehicle repossession company in Texas. We have some of the highest vehicle recovery rates in the United States for some of the largest lenders. Our goal is to make the repossession a professional experience for both the lender and the consumer.