What are the responsibilities and job description for the Service Valet position at The CAR Group (Norm Reeves Dealerships)?
Norm Reeves Dealerships is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand!
As a Service Valet, you play a crucial role in enhancing customer satisfaction by providing exceptional service and support to clients visiting the dealership for vehicle maintenance and repairs. This role involves efficiently managing the flow of vehicles, maintaining the service area's cleanliness, and offering a positive customer experience.
Your work will ensure our guests leave 100% satisfied with their Norm Reeves experience. This role is a great way to kick start your career with us!
What You'll Do
As a Service Valet, you play a crucial role in enhancing customer satisfaction by providing exceptional service and support to clients visiting the dealership for vehicle maintenance and repairs. This role involves efficiently managing the flow of vehicles, maintaining the service area's cleanliness, and offering a positive customer experience.
Your work will ensure our guests leave 100% satisfied with their Norm Reeves experience. This role is a great way to kick start your career with us!
What You'll Do
- Greet customers promptly and professionally as they arrive at the dealership's service area.
- Collect necessary vehicle information, such as model, mileage, and service history, to initiate the service process.
- Coordinate with service advisors to ensure smooth handoff of vehicles for repairs and maintenance.
- Parking and Retrieving Vehicles
- Verify the accuracy of vehicle documentation and services performed before returning the vehicle to the customer.
- Provide clear explanations of the services performed and any additional recommendations from the service team.
- Ensure the service area is clean, organized, and free of debris at all times.
- Full-time availability and at least 18 years old
- Valid driver’s license with an acceptable driving record
- Proficiency in operating various vehicles, including manual transmission
- Ability to stand, walk, and be on your feet for extended periods.
- Comfortable working outdoors in various weather conditions.
- A people-oriented, outgoing, and friendly attitude
- Exceptional attention to detail in a fast-paced environment
- Strong sense of responsibility and integrity
- Outstanding communication skills and a consistently positive outlook
- Medical, Dental, Vision, and Complimentary Life Insurance
- 401k Matching and FSA
- Tuition Reimbursement
- Paid Time Off (accrues)
- Supplemental Insurance (Hospital, Accident, Critical Illness)
- Discounts on Vehicles, Services, and Parts
- Bring Your Best Resume – Upload your most recent version so we can see all you've accomplished
- Transitioning from Another Industry? – A cover letter helps! Use it to highlight transferable skills that make you a great fit
- Dress to Impress – First impressions count. Dress professionally and bring your authentic self
- Rescheduling or Canceling Interviews – Life happens! If you need to reschedule or cancel, let us know ahead of time. No-shows will be noted, so communication is key