What are the responsibilities and job description for the Honda Service Advisor position at The CAR Group (Norm Reeves Dealerships)?
Location: Irvine, CA (Onsite) | Type: Full Time | Salary Range: $80,000 - $180,000
Schedule: Monday - Saturday | Sundays off with another day off mid-week.
At Norm Reeves, we believe taking care of our guests starts with taking care of our people. You’ll have the opportunity to work alongside an experienced team in a busy dealership environment while continuing to develop your automotive and customer service skills.
Your work will ensure our guests leave 100% satisfied with their Norm Reeves experience. This role is a great way to kick start your career with us!
What You’ll Do
Schedule: Monday - Saturday | Sundays off with another day off mid-week.
At Norm Reeves, we believe taking care of our guests starts with taking care of our people. You’ll have the opportunity to work alongside an experienced team in a busy dealership environment while continuing to develop your automotive and customer service skills.
Your work will ensure our guests leave 100% satisfied with their Norm Reeves experience. This role is a great way to kick start your career with us!
What You’ll Do
- Greet and welcome guests as they arrive in the Service Drive
- Listen to customers and understand their vehicle concerns and service needs
- Recommend appropriate maintenance, repairs, and additional services
- Write accurate and detailed repair orders based on the customer’s concerns and the technician’s inspection
- Clearly communicate recommended repairs, costs, and timelines to customers
- Keep customers informed throughout the repair process and provide timely updates
- Communicate any changes to the repair order and obtain necessary approvals
- Work closely with technicians and other Service Department team members to ensure repairs are completed accurately and efficiently
- Review quality control reports and work to maintain a high Customer Service Index (CSI) score
- Process customer payments and other monetary transactions
- Follow up with customers to ensure they are satisfied with their service experience
- Maintain a professional, organized, and customer-focused approach in a fast-paced environment
- Previous Service Advisor experience in an automotive dealership
- Valid driver’s license and acceptable driving record
- Excellent communication, listening, and customer service skills
- Ability to build trust and establish strong relationships with customers
- Positive, creative, and team-oriented attitude
- Strong attention to detail and organizational skills
- Ability to analyze situations and make sound, win-win business decisions
- Honest, empathetic, and professional approach
- Ability to work independently while contributing to a team
- Strong follow-up skills and ability to manage multiple repair orders at once
- Medical, Dental, Vision, and Complimentary Life Insurance
- 401k Matching and FSA
- Tuition Reimbursement
- Paid Time Off (accrues)
- Supplemental Insurance (Hospital, Accident, Critical Illness)
- Discounts on Vehicles, Services, and Parts
Salary : $80,000 - $180,000