What are the responsibilities and job description for the Home Loan Specialist position at The Cape Cod Five Cents Savings Bank?
Salary Grade: COMM
SUMMARY:
The Home Loan Specialist plays a key role in helping our valued clients get where they want to be. The Home Loan Specialist will consult with each client, and using Fidelity Bank’s C.A.R.E. Process, the Home Loan Specialist will design lending solutions that meet each client’s home financing needs.
The Home Loan Specialist will originate first and second mortgage loans and secure mortgage and home equity lines/loan applications for the Bank, using the LifeDesign Banking approach to provide Clarity so each client can move forward with Confidence. We are currently seeking Home Loan Specialist candidates with proven capabilities connecting with, and supporting, the diverse array of clients in our local communities.
ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES:
- Provides the highest level of client service in a positive, courteous and enthusiastic manner to colleagues, clients and the community.
- Develops and implements a broad-based business development program including realtors, CPAs, attorneys, brokers, personal referrals, etc. Visits realtors regularly and acts as liaison between vendors and the Bank.
- Maintains a thorough knowledge of all Bank loan products, services, policies and procedures. Ensures compliance with all applicable laws and regulations including, but not limited to, the Equal Credit Opportunity Act, Truth in Lending, Real Estate Settlement Procedures act, Massachusetts Adjustable-Rate Mortgage regulations and The Home Value Code of Conduct.
- Interviews applicants and takes mortgage applications. Maintains availability for meetings at assigned Banking Centers. Obtains all documentation and fees necessary for efficient processing including utilization of all systems needed for processing the applicant information.
- Communicates with vendors and applicants regarding the status of applications in process.
- Maintains and submits weekly log of activities, including real estate offices visited, broker meetings, applications taken and other relevant information.
- Represents the Bank at Board of Realtor meetings. Participates in mortgage programs and seminars and performs other functions designed to enhance the Bank's visibility and image in the real estate community.
- Collaboratively serves as a backup contact for other Home Loan Specialists when they are unavailable or on vacation.
- Other duties as may be required.
QUALIFICATIONS:
- Four years related mortgage lending or origination experience preferred.
- Excellent sales, business development, organizational and communication skills.
- Able to learn and effectively use required technology and applications.
- Able to work outside of typical business hours and travel extensively within the Bank's business (lending) community.
- Must have cyber security awareness to protect the digital environment, the Bank, and customers
Commission-based role
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