What are the responsibilities and job description for the Experience Banker - Vineyard Haven (4-day work week) position at The Cape Cod Five Cents Savings Bank?
Salary Grade: 14R
SUMMARY:
In this customer-facing role, the Relationship Banker III will provide exceptional customer care to the Bank’s customers assisting them with daily transactions, inquiries, problem resolution and banking transactions at a full-service Cape Cod 5 Retail Banking Center location. The Relationship Banker III will also serve as a mentor to the staff in the RB I and II roles.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:
- Develops rapport with customers, greeting customers by name, understand account ownership types and authority, being responsive and timely with correspondence and problem resolution, while display a caring attitude (GUEST philosophy)
- Provide excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures
- Performs banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer’s check issuance and savings bond redemption
- Safeguards customer trust by upholding duty of customer confidentiality
- Must comply with all required laws, regulations, policies and procedures
- Timely completion of all assigned learning activities
- Actively participate in Banking Center meetings and one-on-one coaching sessions
- Fulfills all Banking Center opening and closing activities
- Introduces and advises on the Bank's deposit and consumer loan products and services to appropriately meet customer needs in a proactive manner
- Proficient in determining customers’ financial needs and identifies referrals to other business lines, e.g., Investment Services, TAM, Commercial, Cash Management, etc.
- Works to develop and maintain a comprehensive knowledge of the Bank’s products and services offered, taking responsibility to request assistance for further development needs, including consumer, business, non-profit, retirement, digital banking, debits cards, etc.
- Assists customers in preparing loan applications for home equity products and other consumer loans
- Participation/volunteerism in community groups and events
- Additional duties as assigned
- Responsible for providing overrides and mentoring for RB I and II staff
EDUCATION, CERTIFICATIONS:
- Bachelor’s degree preferred
- Nationwide Mortgage Licensing System (NMLS) registration
- Notary Public commission
KNOWLEDGE, SKILLS & ABILITIES:
- Minimum two years banking experience
- Ability to mentor RB I and RB II team members
- Ability to independently complete transactions and all platform services, including transactions, account opening (business and personal), home equity loans and lines, IRAs, etc.
- Ability to execute more complex account openings and transactions independently, e.g., business accounts,
- Demonstrated high level of judgement
- Demonstrated ability to fulfill the Banking Center opening and closing activities
- Proven customer relationship building experience
- Ability to act as Banking Center vault custodian
- Strong verbal and written communication skills
- Critical thinking, decision making and problem-solving skills
- Must have cyber security awareness to protect the digital environment, the Bank, and customers
- Ability to demonstrate core competencies for Relationship Banker III level
COMPETENCIES:
- Courage
- Technology Savviness/Digital Enthusiast
- Financial Comprehension
- Adaptability and Flexibility
- Sales Aptitude
- Eager and Agile Learner