Director of Treasury Management

Salary Grade: 21

SUMMARY:

Responsible for leading the Bank’s Treasury Management department as a strategic business line in providing clients with the financial tools, products and services needed to meet their financial goals. Responsible (on a collaborative basis) for Treasury Management strategy, revenue growth, product direction, and client experience. Ensure Treasury Management clients are provided with a seamless ecosystem tailored to their respective needs comprised of solutions, business lines and channels. Put client needs at the center of all treasury management activities to further engage current clients, expand relationships and help acquire new clients, relationships, and deposits.  Manages Treasury Management Officers and Government Banking Officers 

ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES:

Strategic Leadership

1. Responsible for leading Treasury Management deposit acquisition, client relationship acquisition and management as well as oversight of the department’s P&L. 
2.  Work collaboratively to determine the most appropriate fee structure for Treasury Management to enhance pricing strategy, including fee structures, profitability optimization, and competitive positioning.
3. Drive Treasury Management sales strategy across Commercial Lending, Business Lending and Banking Services to drive penetration of Treasury Management services.
4. Ensure department goals are achieved.
5. Review of current and prospective Business Banking & Treasury Management client product usage. 
6. Identify risks, competitive position, documentation / management issues, legal concerns, and compliance related matters for all Treasury Management products and services.
7. Assist with leading and managing new product/service implementations for Treasury Management in collaboration with other internal departments.  
8. Monitor products and services. Recommends improvements to ensure they are effective. Coordinates with other departments to develop products and procedures.
9. Ensure that staff is sufficiently trained relative to new and existing Treasury Management products and services. 
10. Work with Banking Services Operations, Banking Center Operations and other departments to ensure that all appropriate processes are available on the Bank’s platform & teller systems.
11. Success will be measured using the following key performance indicators (KPIs): fee income growth (% YoY); TM product penetration rate; deposit growth from TM clients; client retention rate; implementation cycle time; digital adoption rates; client satisfaction (NPS).

Client Service & Business Development

1. Ensure effective implementation and onboarding processes through team oversight.
2. Provide on-going support and follow-up to ensure systems are working properly.
3. Provide direction relative to such matters pricing issues, functionality questions, customization situations, issue resolution, and managing crises.
4. Respond to client call escalations that are sales or service related and works to resolve issues. 
5. Ensure that escalation frameworks for client issues are followed.
6. Ensure staff places client needs at the center of all Treasury Management activities to engage clients, expand relationships and help acquire new clients and relationships.
7. Accompany Treasury Management and Government Banking Officers on calls from time to time.
8. Assist in promoting the Bank’s products and services through careful interaction with internal Bank staff and external clients, help with attending other business line meetings to discuss, promote and educate on Treasury Management products and services.
9. Work with other business lines ensure cross-channel penetration of products and services.  
10. Develop department and individual staff goals.  Creates an annual business plan, incorporating the overall Bank’s strategy for the department.
11. Lead Treasury Management staff proposals and other communications, including coordination of product demonstrations, on-site product installation and training procedures, and client service calls.  

Operations

1. Work collaboratively in developing strategy and design, of the Business Online Banking & Treasury Management products in cooperation with other Bank departments and recommends improvements. Monitors performance. 
2. Network with outside contacts to resolve issues and identify how other systems are utilized.  
3. Collaborate with other departments to make enhancements to Treasury Management digital banking products and future products, including various service provider relationships with interface products. 
4. Work closely with the Treasury Management Operations Administrator to ensure a seamless delivery of services relationship management staff and operations.
5. Has a working knowledge of system capabilities, policies and procedures.
6. Make recommendations and implements policies and procedures to enhance the effectiveness and efficiency of Treasury Management processes and to mitigate risk.
7. Review and interpret overall consistency of policies and procedures. 
8. Identify quantitative and qualitative trends and recommends action.
9. Coordinate with various Bank business units on any integrated or interrelated processes.  Advises and recommends the most effective procedures on related work issues.
10. Work with appropriate departments to ensure that technologies provide a strong system to meet the needs of business unit areas. 
11. Remain current on new and emerging technology that may benefit the Bank and its clients.  Makes recommendations and assists in the implementation of new technology.
12. Make recommendations to the Deposit Rate Review Committee on deposit rates.
13. Understand and remain current on banking and payments trends.

Compliance

1. Ensure that departmental operations comply with applicable regulations and laws. Remains current on compliance issues relative to treasury management.
2. Recommend and/or implement changes required by laws and regulations.  
3. Coordinate with Compliance on all required reporting and important compliance issues.  Assists in providing responses to audit findings.
4. Recommend updates to Treasury Management operating procedures in order to improve compliance requirements and efficiencies.

Team Collaboration

1. Work cooperatively with other members of the Bank and is willing to extend themselves beyond the general demands of the position.  A specific important part of this approach includes an ongoing concern for the business success of the organization as a whole.
2. Represent the Bank through participating in various community and industry related activities. 
3. Support the efforts of senior managers and other department managers in team building with other internal client contact areas.

 Management and Leadership

1. Manage staff including motivating, training, advising, performance feedback, time and attendance, workflow management, and employee relations. Works with employees to identify professional development/growth opportunity to strengthen talent.
2. Make hiring, salary and promotion recommendations.
3. Act as a role model for department staff.
4. Participate in the preparation and on-going monitoring budget.  Provides projections for overall budgeted volume.
5. Actively participates in community and professional organizations.

EDUCATION, EXPERIENCE AND CERTIFICATIONS

• Bachelor’s degree or equivalent experience
• At least seven years’ experience in treasury management or equivalent
• At least two years’ supervisory experience
• Accredited ACH Professional (AAP), Accredited Payments Risk Professional (APRP) or Certified Treasury Professional (CTP) required may be obtained within 24 months of employment. 

KNOWLEDGE, SKILLS & ABILITIES:

• Deep expertise of treasury management, and business banking as well as related products and client focused with the ability to assess solution development opportunities.
• Working knowledge of payments law.
• Thorough knowledge of the competitive market, operations, and various products and services within treasury management and payments
• Ability to work in a cross-functional team environment and be a good team player
• Strong computer, technology, and competitive analysis skills
• Must have cyber security awareness to protect the digital environment, the Bank, and clients
• Must have strong written and oral communication skills

COMPETENCIES:

• Adaptability
• Business Acumen: Practical business knowledge and ability to understand and prioritize business issues
• Critical Thinking Skills: well-developed analytical, organizational, decision-making and managerial skills
• Courage
• Initiative
• Integrity and Trust
• Organization Skills Ability to manage and collaborate on multiple concurrent initiatives
• Sound Judgement with the ability to be proactive, well organized and results-oriented
• Problem Solving
• Relationship Building, strong networking skills, influencing and understanding of business development skills