Solution Delivery Manager

JOB TITLE: Solution Delivery Manager

PROGRAM: Elections Products

LOCATION: Remote; Los Angeles, CA applicants preferred (Quarterly Travel Required)

EMPLOYMENT: Full time 40/hr. per week

WORK AUTHORIZATION: US Citizenship/Green Card

About Us

The Canton Group is a privately held, family-owned company with over 26 years of delivering award-winning websites, software, and digital modern secure solutions to Fortune 500 organizations and Government entities. We take immense pride in offering our employees the benefit of working fully remote while our Headquarters remain open in Baltimore, Maryland. The Canton Group's presence spans across the nation -- including our employees and clients -- apply today and join us on our journey of growth!

Core Values

Intellectually Curious | Committed to doing things the right way | Transparent, Honest, and Fair | Determined to delight our customers | Dedicated to Collaboration and Accountability

About the Role

The Solution Delivery Manager serves as the primary client-facing delivery manager responsible for orchestrating successful solution implementations across our SLED (State, Local, and Education) and elections domain projects. This role bridges the gap between technical delivery teams, product management, and client stakeholders to ensure seamless solution deployment, adoption, and certification compliance.

A critical aspect of this role is managing solution certification as an integrated delivery process, ensuring all Elections Products achieve and maintain state and federal certification requirements throughout the implementation lifecycle. The Solution Delivery Manager coordinates certification activities as part of comprehensive project planning, execution, and quality assurance workflows.

Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Solution Delivery & Implementation

• Lead end-to-end solution delivery for complex client implementations, with a focus on SLED and elections domain projects
• Partner with Product and Design teams to create comprehensive delivery plans that align with client expectations and contractual obligations
• Manage and communicate project roadmaps, program schedules, timeline adjustments, risk assessments and scope changes to stakeholders
• Oversee cross-functional delivery teams including project managers, release leads, documentation leads and training/OCM resources
• Proactively identify and mitigate delivery risks, escalating issues as needed
• Manage hybrid work setup with some client-facing travel as required

Certification Process Management

• Integrate state and federal certification requirements into all phases of solution delivery planning and execution
• Maintain current knowledge of state and federal election laws, voting system certification requirements, and state-specific regulations
• Serve as liaison with state and federal election officials, testing laboratories, and regulatory agencies for certification activities
• Coordinate certification documentation preparation, review, and submission as part of standard delivery workflows
• Plan, coordinate, and execute state certification testing within project timelines and milestones
• Embed certification requirements into the software development lifecycle by partnering with engineering and product teams
• Identify and mitigate certification compliance risks proactively as part of overall project risk management
• Maintain accurate records of certification efforts, test reports, and regulatory communications
• Provide stakeholder education on certification requirements and continuously improve certification processes

Quality Assurance & Performance Management

• Oversee quality assurance processes, including UAT coordination, defect management, and resolution tracking
• Work closely with engineering, product management, and quality assurance teams to ensure solutions meet certification criteria and pass required testing
• Ensure adherence to non-functional requirements (NFRs) and maintain system health metrics
• Monitor and report on key performance indicators, including user sentiment, adoption metrics, and system performance

Change Management & User Adoption

• Drive user adoption through strategic change management and training initiatives
• Develop and execute strategies that support successful deployment and ongoing compliance with election timelines

Required Education and Experience

• Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Business, Political Science, or other related scientific or technical discipline OR five (5) years of equivalent experience in a related field.
• 2 years of experience in solution delivery or project management roles, with proven success in enterprise solution deployments and SLED sector projects, particularly elections systems
• Demonstrated experience managing solution compliance, certification processes, or working with government/public sector organizations and regulatory bodies
• Experience in elections technology, deployment, and standards is highly preferred
• Extensive experience with project management tools (e.g., JIRA, Confluence, Aha!, SmartSheet, Monday.com, Azure DevOps)
• Understanding of modern development frameworks and SDLC methodologies, including Agile and SAFe
• Strong skills in stakeholder management, executive communication, and change management strategies
• Proficiency in system metrics analysis, QA processes, UAT management, and technical concept translation
• Strategic mindset with strong leadership, problem-solving, and team collaboration skills
• Excellent communication, presentation, and multitasking abilities in fast-paced environments
• Ability to work according to Pacific time zone with approximately 20% travel for client meetings, certification activities, and regulatory engagements

Technical Competencies

• Strong grasp of software development lifecycle (SDLC) methodologies
• Proficiency in analyzing and reporting system metrics
• Understanding of quality assurance processes, UAT management, and certification testing protocols
• Ability to translate technical concepts and regulatory requirements for non-technical audiences
• Experience with release management and deployment planning
• Knowledge of election technology industry regulatory landscape and compliance frameworks

Preferred Qualifications

• Experience working in a fast-paced, high-growth environment
• Direct experience managing voting system certifications or working with election officials
• Background in senior leadership roles within elections technology or public sector
• Familiarity with state and federal voting system testing and certification laboratories

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift 15 pounds at a time
• May be required to work on-call or long hours, if necessary, in case of serious network malfunction or certification deadlines

Affirmative Action/EEO Statement

It is the policy of the Canton Group to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate.

As part of the company's equal employment opportunity policy, the Canton Group will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.

Employees and applicants shall not be subjected to harassment, intimidation or any type of retaliation because they have (1) filed a complaint; (2) assisted or participated in an investigation, compliance review, hearing or any other activity related to the administration of any federal, state or local law requiring equal employment opportunity; (3) opposed any act or practice made unlawful by any federal, state or local law requiring equal opportunity; or (4) exercised any other legal right protected by federal, state or local law requiring equal opportunity.

The above-mentioned policies shall be periodically brought to the attention of supervisors and shall be appropriately administered. It is the responsibility of each supervisor of the company to ensure affirmative implementation of these policies to avoid any discrimination in employment. All employees are expected to recognize these policies and cooperate with their implementation. Violation of these policies is a disciplinary offense.

Salary : $105,000 - $125,000