Front Desk Associate/Sales

Customer Service/ Sales Associate

Are you energetic, driven, and passionate about fitness? Do you thrive in a fast-paced, people-focused environment? If so, The Camp Pasadena wants to meet you!

POSITION SUMMARY

We are seeking a high-performing Customer Service & Sales Associate who will be the face of our Pasadena location. In this pivotal role, you will lead front-desk operations, deliver exceptional member experiences, and play a key part in growing our community through sales and service excellence.

You will support new and current members on their transformation journey—whether it's answering questions, resolving concerns, or walking someone through their first consultation. You must be confident in making calls, handling objections, and delivering results.

This is not your average front desk job—we’re looking for someone who brings energy, ownership, and leadership to every shift.

WHO WE ARE

The Camp Transformation Center was founded in 2010 and has helped hundreds of thousands of people transform their lives through fitness, nutrition, and accountability. With 110 locations nationwide, we’re committed to delivering lasting results.

Our Pasadena location is in a pivotal growth stage—and we’re looking for a committed team player who’s ready to grow with us and help bring our vision to life.

Our core values guide everything we do:
Inspirational
Accountable
Transparent

Disciplined
Aligned
Results-Oriented

OBJECTIVES

• Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive experience into The Camp Transformation Center.
• Responds immediately and ensures that appropriate actions are taken to resolve customers’ inquiries, problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Keeps all notes in the CRM database (i.e. ABC, Gymsales)
• Conducting in-person, goal-oriented orientations w/studio tour while establishing a relationship and targeting an individual's goals and needs.
• Conducting weekly weigh-ins and providing a premier experience during any of our programs.
• Meet daily KPI's and monthly/quarterly Sales Targets.
• Track, measure, evaluate, and report on progress toward achieving targets while adjusting the strategy and escalating concerns as appropriate.
• Make 30 outbound calls daily minimum, follow up, booking quality appointments and closing leads. Performing daily review of leads and lead sources.
• Be a contributing member of the team in revenue, culture, and brand image.
• Complete administrative work consistently and accurately
• Assumes responsibility for developing Customer Service skills.
• Responsible for attending and completing all relative training programs.
• Working collaboratively with the studio’s leadership team to ensure smooth and cohesive operations. Sharing priorities and roadblocks proactively with the leadership team for additional guidance.
• Building strong relationships with our members (Awesome fit family.)
• Works on miscellaneous projects as directed by the Director and Leadership team.

COMPETENCIES

• Service-oriented, strong customer service skills, excellent communication skills including active listening.

• Friendly, outgoing personality and can-do, optimistic attitude, desire to help others with outstanding customer service skills.

• Problem Solving - Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem-solving situations.

• Adaptability - Adapt to changes in the work environment; manage competing demands; change approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

• Attendance/Punctuality – Proven dependability and reliability. Is consistently at work and on time; ensure work responsibilities are covered when absent; arrive at meetings and trainings on time.

• Inspire the trust of others; work with integrity and ethically; uphold organizational values.

• Displays willingness to make decisions; exhibits sound and accurate judgment; takes responsibility for results; supports and explains reasoning for decisions.

• Demonstrates persistence and overcomes obstacles, measuring self against standard of excellence.

• Prioritize and plan work activities; use time efficiently; set goals and objectives; organize or schedule other people and their tasks.

• Ability to establish and maintain constructive and cooperative long-term interpersonal relationships with members, peers, and supervisors.

• Ability to hold clients accountable for actionable steps through effective relationship building, leadership, and influence.

• Incorporation of The Camps’ business philosophies and best practices when guiding members

• Ability to multi-task and excel in a fast-paced environment

• Ability to exercise confidentiality as it relates to all business and client information

• General understanding of the fitness industry

• Professional in appearance and behavior at all times.

• Commitment to learning-Continually seeking new knowledge and skills, as well as developing existing capabilities

• Ability to type around 40 words per minute, (wpm)

EDUCATION AND EXPERIENCE

• High school diploma or equivalent.

• Highly preferred: Experience selling & Customer service experience

• Track record of exceptional sales ability

• Experience with Google Drive, Excel, and Docs

• Computer software skills including Microsoft Office, Google Suite and Mac operating systems

PHYSICAL REQUIREMENTS

• Prolonged periods sitting or standing at a desk and working on a computer.

• Must be able to lift up to 30 pounds at times.

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce The Camp Transformation Center recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

PERKS?

Professional development assistance

Huge opportunities for growth within the studio

The Camp Membership

Employee discount

Supplemental pay:

Bonus pay

Commission pay

*We require CPR/AED certification from all staff within 30 days of coming on to the team

Job Type: Part-time

Pay: $19.00 - $20.00 per hour

Benefits:

• 401(k)
• Employee discount

Application Question(s):

• How many years of experience do you have in both sales and customer service?
• Our Pasadena location is in a pivotal growth stage—and we’re looking for a committed team player who’s ready to grow with us and help bring our vision to life. What separates you from the rest of the candidates?
• This is a fast-paced, high accountability role that requires energy, follow through, and results. Are you prepared to make 40 calls a day, hit daily sales goals, and help drive the growth of our studio? Please explain your level of commitment.

Language:

• Spanish (Required)

Ability to Relocate:

• Pasadena, CA 91104: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $20