Patient Care Coordinator (Administrative Role - Mental Health)

Job Summary

We are a growing, high-quality mental health therapy practice seeking a highly organized, detail-oriented Patient Care Coordinator to support our clinical team and ensure a smooth, professional experience for our patients.

This is not a casual front desk role. This position requires strong attention to detail, the ability to manage multiple tasks at once, and consistent follow-through. Accuracy and reliability are critical, as your work directly impacts patient care.

The ideal candidate thrives in structured environments, enjoys working with systems and processes, and takes pride in getting things right.

Key Responsibilities

• Answer and manage high-volume phone calls with professionalism and efficiency
• Schedule, reschedule, and confirm patient appointments accurately
• Enter and maintain patient information in our system with a high level of precision
• Verify insurance and communicate benefits clearly to patients
• Manage intake paperwork and ensure all required documents are completed correctly
• Coordinate communication between patients and clinicians
• Track tasks and follow up to ensure nothing falls through the cracks
• Maintain confidentiality and professionalism at all times

What This Role Requires

• Strong attention to detail (small errors matter in this role)
• Ability to stay organized in a fast-paced environment
• Comfort with repetitive tasks that require accuracy
• Clear and professional communication skills
• Ability to manage emotional conversations while maintaining boundaries
• Reliability and consistency in attendance and performance
• Ability to follow systems and processes exactly as designed

This Role Is a Great Fit If You:

• Enjoy checklists, organization, and structured workflows
• Naturally double-check your work before submitting it
• Feel satisfaction from keeping things accurate and on track
• Are calm under pressure and can prioritize tasks effectively
• Take ownership of your responsibilities and follow through

This Role Is NOT a Good Fit If You:

• Prefer a highly flexible or unstructured work environment
• Dislike repetitive or detail-focused tasks
• Tend to rely on memory instead of systems
• Struggle with time management or multitasking

Qualifications

• Previous administrative, healthcare, or customer service experience preferred
• Experience with scheduling systems or electronic records is a plus
• Strong computer skills and ability to learn new systems quickly

Compensation & Benefits

• Competitive hourly pay (based on experience)
• Paid time off
• Supportive, team-oriented work environment
• Opportunity to grow within a developing practice
• Medical Insurance (Health, vision, eye, life)