Receptionist

The Cake House is a fast-growing cannabis company dedicated to providing high-quality, trusted cannabis products to patients and consumers seeking relief from chronic pain, PTSD, nausea, and other conditions. We're looking for a friendly, organized, and professional Receptionist to be the welcoming face of our Lansing location.

As a Receptionist, you are the first point of contact for our customers. You'll create a welcoming environment, ensure smooth customer check-ins, verify identification, and support the budtending and management team with administrative and clerical tasks. This role is ideal for someone who thrives in a fast-paced, customer-focused environment and has a passion for cannabis education and service.

Duties and Responsibilities:

• Greet customers warmly as they enter the dispensary
• Verify valid identification and ensure all guests meet age requirements
• Manage check-in and registration process for medical/recreational customers
• Answer phone calls, respond to general inquiries, and direct calls as needed
• Maintain cleanliness and organization of the lobby and reception area
• Assist with opening/closing procedures
• Track customer flow and support waitlist
• Provide general knowledge about The Cake House products and policies
• Communicate effectively with budtenders and management to ensure efficient customer service
• Ensure reception area complies with state/local cannabis laws and company policies
• Perform basic administrative tasks including filing, data entry, and customer intake

Required Skills/Abilities:

Skills/Qualifications:

• High school diploma or equivalent required
• 1–2 years of experience in a receptionist, front desk, retail, or hospitality role
• Cannabis industry experience is a plus but not required
• Exceptional customer service and communication skills
• Basic computer and POS system skills
• Dependable, punctual, and detail-oriented
• Professional appearance and demeanor
• Comfortable standing for extended periods
• Must be 21 and able to pass a background check in compliance with local cannabis regulations

Physical Requirements

• Requires extended periods of standing/sitting
• Requires extensive keyboard work for product entry
• Other duties assigned by the Management Team

Work Remotely

• No

Job Types: Full-time, Part-time

Salary: $16.00 per hour

Benefits:

• Employee discount

Weekly day range:

• Monday to Friday
• Weekends
• Holidays

Education:

• High school or equivalent (Preferred)

Work Location: In person

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Expected hours: 15 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person

Salary : $16