Training & Development Coordinator

Summary of Position

The Training & Development Coordinator supports The Cake Bake Shop's training and onboarding initiatives by assisting with employee orientation, training program administration, training material development, and ongoing employee development efforts. This position works closely with the Human Resources Director, department leaders, and management teams to ensure team members receive consistent, effective training and development opportunities.

Duties & Responsibilities

• Coordinate and facilitate new hire orientation sessions.

• Assist with onboarding activities and ensure completion of required training documentation.

• Serve as a resource for new employees during the onboarding process.

• Track orientation attendance and training completion.

• Schedule training sessions and coordinate logistics with department leaders.

• Maintain training records, certifications, and employee training files.

• Monitor training compliance and follow up with managers regarding outstanding training requirements.

• Assist with tracking employee development plans and cross-training opportunities.

• Create and update training guides, job aids, checklists, presentations, and instructional materials.

• With HR approval, maintain training manuals and ensure materials reflect current company standards and procedures.

• Assist with the development of training content for various departments.

• Partner with managers to identify training opportunities and developmental needs.

• Support implementation of leadership development and employee growth initiatives.

• Assist with administering training assessments, surveys, and feedback tools.

• Compile training feedback and recommendations for continuous improvement.

• Create internal communications and promotional materials related to training programs following the approval process.

• Assist with recognition, employee engagement, and development initiatives.

• Support company-wide training events and meetings as needed.

• Maintain training databases and employee training records.

• Assist Human Resources with employee communications and administrative projects.

• Prepare reports related to training participation and completion rates.

• Order any necessary training materials.

• Perform other duties as assigned.

Qualifications

• High School Diploma or GED.

• 1-3 years of experience in hospitality, training, customer service, or administrative support.

• Strong organizational and time management skills.

• Excellent verbal and written communication skills.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

• Ability to present information to small groups and facilitate training sessions.

• Ability to manage multiple projects and deadlines.

Schedule & Work Environment

• Part-Time, Hourly Position

• Flexible schedule based on business needs

• Some evening, weekend, and holiday availability may be required for training events and onboarding support

• Occasional travel between locations may be required