What are the responsibilities and job description for the General Manager position at The Bunker?
Company Description The Bunker is a rapidly growing indoor golf simulator venue and bar that combines top-tier technology with a lively social atmosphere. Guests enjoy multiple simulator bays equipped with Trackman launch monitors, making it ideal for a night out, corporate events, leagues, fundraisers, and private parties. The Bunker focuses on exceptional customer service and creating welcoming experiences for both golfers and non-golfers. An indoor/outdoor bar, patio area, fire tables, and a high-quality food menu contribute to a relaxed, fun environment. As the business expands, team members have opportunities to grow with a dynamic and customer-focused company.
Role Description The General Manager is a full-time, on-site role located in Saratoga Springs, NY, responsible for overseeing daily operations and ensuring a high-quality guest experience. This role includes managing staff scheduling, training, and performance, while fostering a positive, inclusive workplace culture. The General Manager will monitor simulator bay usage, bar and kitchen operations, and overall facility cleanliness and safety. Day-to-day tasks include handling customer inquiries and feedback, coordinating events and leagues, managing inventory and vendor relationships, and overseeing cash handling and financial reporting. The General Manager will collaborate with leadership on marketing initiatives, revenue growth strategies, and continuous improvement of services and offerings.
Qualifications
- Operational leadership skills, including team management, staff development, and day-to-day oversight of a hospitality or entertainment venue.
- Customer service and guest experience skills, with the ability to resolve issues, build rapport, and maintain a welcoming environment for diverse visitors.
- Business and financial management skills, such as budgeting, basic accounting, inventory control, and performance reporting.
- Facility and safety management skills, ensuring equipment readiness, cleanliness standards, and compliance with health and safety regulations.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with ownership, staff, and external partners.
- Comfort with technology and point-of-sale systems; familiarity with golf simulators or golf operations is a plus but not required.
- Previous experience in hospitality, restaurant, bar, or recreation management is required; supervisory experience strongly beneficial.
- Ability to work flexible hours, including evenings, weekends, and holidays, as business needs require.