What are the responsibilities and job description for the Field Service Installer position at The Building Center Inc?
The Building Center, Inc.
Job Title: Field Service Installer
Reports to: Vice President of Installed Sales
FLSA Status: Hourly, Non-Exempt
Location: Pineville, NC
Summary
The Field Service Installer is responsible for performing on-site service work, adjustments, and punch-out tasks related to Installed Sales projects. This role focuses on quality workmanship, customer satisfaction, and efficient resolution of service items including doors, windows, hardware, and related components. The Field Service Installer represents The Building Center in the field and plays a critical role in maintaining quality standards and customer confidence.
Responsibilities
Service Installation & Adjustments
- Perform installation, repair, and adjustment of doors, windows, hinges, locksets, trim, and related components.
- Complete punch-list items efficiently and to quality standards.
- Identify root causes of service issues and recommend corrective actions.
Jobsite Execution
- Arrive prepared with required tools, materials, and work order details.
- Maintain a clean, safe, and professional jobsite.
- Follow company safety and quality standards.
- Communicate clearly with customers regarding work being performed.
Coordination & Reporting
- Communicate job status, issues, or additional needs to the Field Service Coordinator.
- Document work performed, materials used, and completion details.
- Identify items requiring escalation or follow-up.
Quality & Customer Experience
- Ensure work meets company quality standards and customer expectations.
- Provide professional and courteous interaction with homeowners and builders.
- Support a positive brand image for The Building Center.
Continuous Improvement
- Provide feedback on recurring service issues or product concerns.
- Support process improvements to reduce future service needs.
- Participate in training and skill development as required.
Qualifications & Experience
- 2 years of experience in door, window, or finish carpentry installation preferred.
- Strong working knowledge of doors, windows, hardware, and adjustment techniques.
- Ability to troubleshoot and resolve installation issues.
- Valid driver’s license and ability to travel to jobsites.
- Ability to liftt carry, and use tools safely.
- Craftsmanship and attention to detail
- Problem-solving
- Customer service professionalism
- Reliability and accountability
- Safety awareness
Benefits
- 401(k)
- 401(k) Match & Profit Share
- Health Insurance
- Dental Insurance
- Vision Insurance
- Disability Benefits
- Company-paid & Voluntary Life Insurance
- Health Savings & Flexible Spending Accounts
- Paid Time Off
- Referral Program
Work Environment
The employee is regularly required to communicate verbally and hear clearly. Frequent physical activities include standing, walking, sitting, and using hands and arms to perform job-related tasks. The employee may occasionally be required to climb, balance, stoop, kneel, crouch, or crawl, and must occasionally lift and/or move up to 100 pounds. The employee may be exposed to outdoor weather conditions and moving mechanical equipment on an occasional basis. The noise level in the work environment is typically loud.
About The Organization
Founded in Charlotte in 1977, The Building Center, Inc. has grown from a single location into one of the largest privately held lumber and building materials dealers in the United States. Nearly five decades later, we remain family-owned and family-driven, guided by the same commitment we started with: to be our customers’ most valued building partner.
With more than 200 trucks on the road and a strong network of divisions strategically located throughout the Carolinas, we deliver consistent, reliable service to builders across the region. Our divisions include:
- South Carolina: Easley, Columbia, Holly Hill, Georgetown
- North Carolina: Rock Hill, Boone, Monroe, Ocean Isle Beach, Pineville, Gastonia, Greensboro, and Mebane
Our regional strength allows us to purchase and sell branded and commodity products at competitive prices, while tailoring our inventories to match local building practices, architectural trends, and the unique needs of each market. Beyond supplying materials, we provide a full range of manufacturing support—including truss plants in North and Central North Carolina, millwork and door shops in the Triad and Charlotte metros, and custom fabrication in Pineville, where we also craft specialty products like reclaimed lumber flooring, cabinetry, mantles, and siding.
What makes The Building Center truly different is our culture and our people. We believe construction is, at its heart, a people business—built on relationships, trust, and hard work. Our values of service, integrity, and dependability guide us in every interaction, whether we’re serving customers, supporting our communities, or developing our employees.
When you join The Building Center, you become part of a company with deep roots, a bold vision, and a culture where you can grow, contribute, and make a real impact. Together, we’re not just delivering materials—we’re helping to build communities, futures, and lasting success.
Equal Employment Opportunity & Reasonable Accommodation
The Building Center, Inc. is an Equal Opportunity and Affirmative Action Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, protected veteran status, or disability, in accordance with federal, state, and local laws.
We are committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act Amendments Act (ADAAA). If you require an accommodation to apply for a position, please contact us at (704) 889-8182 or careers@thebuildingcenter.com.