What are the responsibilities and job description for the Branch Coordinator – Pest Control Operations position at The Bug Master?
Description
About The Bug Master
The Bug Master is a trusted pest control company serving residential and commercial customers across Texas. For over 40 years, we’ve built our reputation on reliable service, strong customer relationships, and operational excellence.
As we continue to grow, we’re looking for team members who take pride in their work, move with urgency, and want to be part of a company where what you do truly matters.
Job Description
The Branch Coordinator plays a critical role in keeping our branch running smoothly day-to-day. This position is responsible for coordinating service routes, supporting customer communication, and ensuring administrative execution is accurate and timely.
You’ll work closely with the Branch Manager, technicians, and sales team to ensure schedules are efficient, customers are taken care of, and operations stay on track.
Key Responsibilities:
Customer Experience
- Serve as the primary point of contact for customer communication
- Handle scheduling, service inquiries, and issue resolution
- Deliver consistent, professional service across all interactions
Route Coordination & Scheduling
- Build and manage daily service routes for pest control technicians
- Adjust schedules in real time to meet customer and operational needs
- Optimize routes for efficiency, density, and service quality
Branch Operations Support
- Support day-to-day administrative operations within the branch
- Ensure completion of key daily, weekly, and monthly processes
- Partner with technicians and sales teams to support execution
New Account Setup & Sales Processing
- Accurately set up new customer accounts
- Process service agreements and sales transactions
- Maintain clean, accurate customer data
Accounts Receivable & Collections
- Monitor and manage outstanding balances
- Support collections for current accounts
- Partner with corporate on escalated accounts
Operational Compliance
- Maintain accurate records and documentation
- Ensure alignment with company processes and standards
- Support audit readiness and operational consistency
Requirements
Experience & Education
- High school diploma or GED required
- 6 months of experience in administrative support, scheduling, dispatch, or customer service
Skills & Abilities
- Strong communication and problem-solving skills
- Highly organized with strong attention to detail
- Ability to multitask and adapt in a fast-paced environment
- Comfortable working with systems, data entry, and scheduling tools
- Ability to professionally interact with customers and internal teams
- Service-oriented mindset with a strong sense of ownership
Work Environment
This role is based in a branch office and involves regular interaction with customers, technicians, and leadership. The environment is fast-paced and requires strong organization and communication throughout the day.
Why The Bug Master
- Established, growing company in an essential service industry
- Opportunity to grow within operations and leadership
- Team-oriented environment with clear expectations
- Work that directly impacts customers and the business
Apply Today
If you’re organized, reliable, and ready to play a key role in a growing operations team, we’d love to hear from you.