Front Office Coordinator

Position: Front Office Coordinator

Purpose

We’re looking for someone dependable and friendly to help keep our office running smoothly. This role supports our office team with day-to-day tasks, offers consistent and friendly customer services in accord with company goals and guidelines, provides administrative support to all areas of the business. You’ll often be the first voice our customers hear, so a positive and helpful attitude goes a long way.

Key Responsibilities

• Answer incoming calls, route messages, and follow up promptly on inquiries
• Schedule and book new customer estimates from inbound calls and lead platforms
• Follow up with leads to ensure timely scheduling and strong customer communication
• Represent the company professionally as the first point of contact for customers
• Perform general administrative tasks including filing, copying, and correspondence
• Process credit card payments accurately and securely
• Monitor office supply levels and communicate restocking needs to management
• Support office staff and assist with day-to-day operational needs
  
  
  

Qualifications & Skills

• Reliable and punctual with a strong work ethic
• Previous customer service experience preferred
• Professional, friendly, and confident phone presence
• Strong organizational and communication skills
• Comfortable using office technology (phones, computers, Microsoft Office, Google Workspace, CRM systems, etc.)
• Ability to learn quickly and accept both positive and constructive feedback
• Detail-oriented with the ability to manage multiple tasks efficiently
  
  
  

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Brothers That Just Do Gutters Corporate.