What are the responsibilities and job description for the Program Manager position at The Brooks Group?
Company Description The Brooks Group is a sales training and development firm that simplifies the sales process to help organizations achieve breakthrough performance. For more than 45 years, the company has delivered practical, actionable, and engaging programs tailored to each client’s unique needs across industries. Its training is built on tested and proven strategies that increase sales effectiveness regardless of product or service. The Brooks Group is consistently recognized as a top sales and virtual sales training provider and a leader in AI sales coaching solutions, earning multiple industry awards and accolades. The organization is also frequently named a best place to work and a top employer in North Carolina, reflecting its strong workplace culture and focus on employee success.
Role Description: This is a full-time, exempt, on-site role based in Greensboro, NC. The Program Manager guides clients through the planning and delivery of their sales training programs. The PM serves as each client’s single point of contact, keeping timelines, people, and details aligned while providing a responsive, positive client experience.
Essential Duties:
Calendar and Priority Management- Create a plan using an established implementation process for each client program, with clear milestones, responsibilities, and deadlines.
- Lead kickoff meetings and guide clients through program preparation, explaining what information and decisions are needed at each step.
- Coordinate clear, timely communication among clients, facilitators, internal teams, and vendors, and follow through on commitments.
- Manage several programs at once in a fast-paced environment; track progress, update project records, and communicate changes promptly.
- Anticipate and resolve scheduling, delivery, and client concerns; involve the right people when an issue needs additional support.
- Coordinate facilitator schedules, travel, and program milestones.
- Confirm practical details with clients and venues, including agendas, participant lists, room setup, audiovisual equipment, shipping, and international travel documentation when needed.
- Coordinate with the printing partner and other vendors to produce and deliver training materials on schedule.
- Clear written and verbal communication skills and confidence working with clients and colleagues at all levels.
- Strong organization, attention to detail, and sound judgment when solving problems and managing competing deadlines.
- Ability to work independently and collaborate across teams, adapt quickly to changing needs, and use Microsoft Office effectively.
- Experience with Monday.com or other project management software.
- Bachelor’s degree preferred.
- Three years of program/project management or client-facing experience in professional services.