Resident Services Coordinator / Team Lead | Vestavia Assisted Living

Essential Functions

• Resident and Family Customer Service
• Provides exceptional customer service at all times to all Residents, families, and guests.
• Greet all visitors warmly and enthusiastically.
• Seek to preserve each Resident’s independence, choice, dignity and respect.

Resident Service and Personal Assistance

• Coordinate service provided to Residents providing for the optimum social, health, and welfare of Residents.
• Communicates effectively and counsels on an ongoing basis with Residents and families both verbally and in writing.
• Monitors and assists in performing daily personal hygiene of Residents, reporting any changes in Residents’ physical conditions to supervisor, family and physician as appropriate.
• Prepares, monitors, and assists Residents with medication in accordance with written policies and state and health department regulations.
• Provide personal care and services for optimum social, health, and welfare functioning of all Residents in accordance with written Community policies and procedures, State and health department regulations, and Residents’ Rights.

Assist with Community Administration and Personnel

• Participates in staff development and training.
• Perform duties as the manager on duty in a regular on-call rotation and as necessary. Must be available 24/7 while on call.
• Monitors and or assists the serving of Residents in the Community dining room in a professional, friendly manner according to established policies and procedures, reporting any inconsistencies with policies to supervisor.
• Requisitions supplies and equipment, maintains inventory, and inspects equipment and furnishings.
• Follows established policies and procedures for record keeping and completing forms.

Marketing Assistance

• Assists with overall marketing of the Community.
• Assists with coordinating the move-in and move-out of Residents.

General

• Maintains communication with Executive Director on all matters and issues.
• Implements established policies and procedures and suggests additional policies and procedures.
• Develops positive working relationships with Residents, staff, department coordinators, and Executive Director.
• Works closely with the director of food services to coordinate health care and food service needs.
• Performs all work and is responsible for satisfactory completion of work scheduled on the Resident Service Coordinator checklist.
• Fully understands fire, safety, and emergency procedures.

Position Specific Competencies

• Excellent verbal and written communication, including listening skills.
• Current CPR certification.
• Must have two years experience in geriatrics or equivalent.
• Must have ability and willingness to monitor the performance of others and report inconsistencies to management for the betterment of the team.
• Familiar with gerontology and an overall view of health care delivery, including State regulations.
• Must have an overall “caring” attitude.
• Must be able to lift 75 pounds unassisted and 125 pounds per person in a two-person lift.
• Must demonstrate proper body mechanics when required to lift or assist in a lift.

Job Requirements/Qualifications

• High School graduate or equivalent.
• Two years experience in service industry with demonstrated increased responsibility.
• Must have ability to plan and adapt to change.
• Will be regular in attendance, with the right attitude and attire.
• Valid driver’s license in the state of employment required.

**We are a drug-free workplace. We do perform criminal background checks and substance abuse testing.**