Inside Sales Specialist

About ATC:

Advanced Thermal Corporation (ATC), a wholly owned subsidiary of the Brock Group, is the leading manufacturer of engineered removable insulation systems, insulation covers, jackets, and blankets. We engineer and manufacture reusable and removable industrial insulation products designed specifically for Chilled Water & Cryogenic Applications, Heat Exchangers & Header Covers, Steam & Gas Turbines, and Valves/Pump Covers. With over 30 years of industry experience, we proudly serve diverse markets including OEMs, Petrochemical, Power Generation, Military, Nuclear, Capital Projects, and other industrial sectors.

Broad Function

The Inside Sales Specialist plays a key role in supporting sales development efforts within a designated territory or customer portfolio by collaborating closely with the sales team to understand customer-specific needs and identify potential sales opportunities. This position initiates calls to promote services, provide essential account management, and deliver tailored solutions that support revenue growth. The specialist also troubleshoots customer issues by identifying root causes and coordinating timely resolutions, ensuring a seamless and positive customer experience.

Essential Functions

• Promote, demonstrate and instill Brock’s B safe and B best culture in all aspects of the business
• Conduct customer prospecting by cold email and cold call to acquire new customers based on leads
• Maintain accurate records of all interactions and sales progress in the CRM system, tracking metrics to measure success
• Protect and grow the existing book of business being transferred to the Inside Sales
• Build and maintain strong relationships with new and existing clients to ensure customer satisfaction and loyalty
• Ensure customer satisfaction by coordinating with internal teams, principals, and clients to address needs and resolve issues in a timely manner
• Manages inbound and outbound phone calls professionally, efficiently and with good communication skills
• Attends to customer questions, complaints and concerns immediately, and facilitates satisfactory resolution
• Support Sales Managers in securing new business and expanding existing accounts
• Prepare periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion, etc.
• Analyze customer data to drive cross-sell and up-sell opportunities, increasing customer lifetime value
• Develop and maintain communication with sales team and operations management within the pre-award, award, and post-award activities

Working Conditions

• Working conditions include outdoor and indoor fields, yards and shop locations
• Working indoors in an office environment
• Utilization of Personal Protective Equipment is necessary
• Frequent travel as required

Skills & Abilities

• Strong phone presence and experience
• Ability to build effective relationships and collaborate effectively across all functions
• Strong problem-solving skills to address challenges and problem-solve
• Customer focused with proactive attitude
• Strong organizational skills with attention to detail
• Exceptional ability to build and maintain customer relationships
• Ability to work in high paced, team-oriented environment
• Excellent verbal and written communication skills to effectively interact with team and customers
• Proficiency in Microsoft Office, Excel and Salesforce

Education & Experience

• High School diploma or equivalent
• 1-3 years of related experience in sales or customer service
Experience working in industrial industry, preferred

Detail about the Position:

Location of Job: US:IL:Itasca

Work Type: Full Time

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.