Collections Clerk

The Brock Group provides specialty craft and maintenance services to key industries across North America. We are dedicated to offering the safest and highest quality service and solutions. We view ourselves as partners with our customers, our employees and the communities in which we operate. Our performance-driven culture is led by having and developing the best people, the most efficient processes and the right tools for the job.

Job Duties and Responsibilities (including but not limited to):

• Update AR aging reports for weekly collection calls; provide account status updates and collection progress.
• Monitor and update cash receipts reports to track incoming payments and outstanding balances.
• Review customer accounts to identify delinquent balances, unapplied cash, and collection priorities.
• Contact customers regarding past due invoices, payment status, and resolve payment delays.
• Work with billing, sales, and operations teams to resolve invoice discrepancies and customer disputes.
• Investigate account history, payment trends, deductions, and prior communications for each balance due.
• Reconcile payments received against open accounts receivable balances and communicate cash application instructions for timely system posting.
• Send customer statements, missing invoices, lien releases, and supporting documentation as needed.
• Escalate seriously delinquent accounts to management, sales representatives, outside agencies, or legal counsel as appropriate.
• Take proactive steps to encourage timely payment and negotiate payment arrangements when appropriate.
• Work toward departmental targets related to past due aging, DSO, and cash collections.
• Maintain accurate customer contact information, collection notes, and account status records.
• Maintain organized credit, collections, and cash application files in accordance with company procedures.

Requirements:

• Proficiency in Microsoft Excel, including pivot tables, VLOOKUPs, and date formatting

Education & Experience:

• 2-4 years of relevant experience in accounts receivable, collections, cash application, billing, or credit/collections support

Location of Job: US: TX: Deer Park

Work Type: Full Time

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.