Conference Manager, Conference Services

Job title: Conference Manager

Pay Rate: $57,784/annual salary incentives

Department: Conferences

Position Summary

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.

As a member of the Conference Team, this person will be responsible for the planning, coordination, and flawless execution of corporate and social events. This role serves as the primary liaison between clients and hotel departments, ensuring all event details are executed to the highest service standards. The Conference Manager oversees logistics from initial planning through post-event follow-up while delivering exceptional guest experiences.

Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here.

What You Will Be Doing

• Serve as a primary point of contact for conferences, meetings & social events from event contracting through post-event follow-up.
• Manage / Supervise all aspects of events, including the room setup, AV, décor placement, catering and guest service.
• Work cohesively with the culinary, banquets, front office, and the operational team to deliver a seamless experience.
• Drive revenue and exceed goals through upsells in banquets food & beverage to assigned groups.
• Forecast food & beverage events for assigned groups.
• Provide excellent customer service and manage customer expectations.
• Build and maintain a strong relationship with clients, understanding their needs and working with them through execution of their event.
• Maintain budgets, communicating to clients about estimated expenses.
• Prepare and distribute event documents, such as Banquet Event Orders, Diagrams, Resume, and post-event reports.
• Conduct pre-conference meetings and post-event meetings.
• Lead Planning Site Visits.
• Adheres to all hotel standards, policies, and procedures
  
  

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

Qualifications & Skills

• Experience: (3-5) Years previous experience in hotel conference services, catering, or event management is required.
• Communication: Exceptional verbal and written communication skills for client interaction and internal briefings.
• Organization: Strong project management skills, with the ability to manage multiple events simultaneously. Must be able to multi-task and prioritize to meet deadlines and distribution dates.
• Education: A bachelor’s degree in hospitality management, business, or a related field is preferred.
• Technical Skills: Proficiency in event management software, such as Delphi FDC and SocialTables,
  
  

Leadership

• Leads with honesty and transparency.
• Leads by example, embodying Broadmoor service standards comprehensively and consistently.
• Values and proactively seeks the input and contributions of others to achieve the best outcomes.
• Valid U.S. Driver’s License
• Any employee driving a Broadmoor vehicle must be 18 years or older.
• Embraces feedback with self-awareness and desire to ensure the team is at its best.
• Shows humility to learn and develop from limitations and opportunities to improve.
• Actively engaged in ensuring compliance and training within the department.
  

*Reasonable accommodations will be made for individuals with disabilities*

Don’t meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At the Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.

Boadmoor Values

Broadmoor Leaders champion our purpose to BE MORE and embody our values in all interactions with team members, guests, community, and ownership.

• Kindness - Prioritizes care and service to create a welcoming environment of compassion, warmth, and empathy for all.
• Authenticity - Completes everything through being genuine and from the heart.
• Pride - Honors our history and tradition by committing to the highest standard of service and excellence in all they do.
• Evolution - Continues our foundation and legacy of exceptional experiences through learning, adaptation, and innovation.
• Integrity- Builds upon our culture of trust and excellence through honesty, transparency, and fairness always.
  
  

Work Environment & Physical Demands

• Environment: Fast-paced and dynamic environment is professional and client-focused characterized by high-pressure periods during event execution and steady planning tasks in between.
• Physicality: Involves standing/walking for long periods, with occasional lifting/moving of tables, chairs, and equipment up to 35 lbs.
  
  

Schedule & Hours

• Managers frequently work irregular hours, including early mornings, late nights, weekends, and holidays to accommodate event schedules. Working more than 40 hours per week is common during peak conference seasons.
  
  

Why Choose The Broadmoor (Benefits)

Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.

• Benefits – Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
• Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.
  
  

Your application will not be penalized for redacting or removing any age- identifying information such as your age, date of birth, or dates of school attendance or graduation.

This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early for full consideration as it may close sooner if a high number of applications are received. If necessary, this posting will remain open until filled.