3rd Shift Bell Attendant, Guest Service

Job Title: 3rd Shift Bell Attendant
Job Pay Range: $19.00-$24.00 per hour inclusive of hourly pay rate gratuity*

• $19.00-$24.00 per hour based on $14.50 per hour base wage gratuity paid per shift; historically, this position averages gratuity earnings of $4.00-$10.00 per hour. Total gratuity will fluctuate per shift.

Job Summary:
The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.
As a member of the Guest Services team, you will ensure total guest satisfaction through prompt and efficient service in a courteous and professional manner. This position will greet, escort and provide guests with hotel information. Responsible for executing duties as a Shuttle Driver, Host, Bell and Doorman after hours.
Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here.

What you will be doing:

• Escort incoming Hotel guests to rooms, assists with luggage, and offers information pertaining to available services and facilities of Hotel, points of interest and other attractions.
• Inspect guest’s room to ensure furnishings are in order and supplies are adequate.
• Deliveries including faxes, boxes, letters, gifts and flowers to and from meeting and guest rooms.
• Stand post when not engaged with guest needs.
• Keep lobby and entrances free of trash, cigarette butts, etc.
• Meet and greet all forms of transportation.
• Greet guests by swinging doors.
• Transport guests about premises when regular shuttle service is not operating.
• Available for Valet Parking overnight.
• Keep consistent records of the activities taking place on the Bell Stand.
• Answer phones using proper phone etiquette and promptly.
• Deliver newspapers to guest rooms nightly.
• Transfer recycling to the appropriate bins.
• Ensure Bell closets and Bell stands are ready for the morning crew.
• Inspect Bell carts for dysfunctions and adequate presentation (including Cottages carts).
• Ensure Lobby presence when other staff is on break.
• Assisting on the closure of the Garage when low occupancy is expected.
• Off property transportation of guests when needed and authorized by an Assistant Manager.
• Willingness to work in a fast-paced, team-oriented environment
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
• Other duties as assigned

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What we are looking for:

• High school diploma or General Education Degree (GED); or related experience and/or training.
• Ideal candidate will have previous experience with providing exceptional customer service
• Valid Drivers License
• Any employee driving a Broadmoor vehicle must be 18 years or older
• The employee is occasionally required to lift/pull/push up to 100 pounds with assistance.
• Enthusiastic, friendly, and energetic team member who works well with others
• Strong interpersonal communication skills
• Reasonable accommodations will be made for individuals with disabilities*

Don’t meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At The Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.
Why Choose The Broadmoor (Benefits)
Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.

• Benefits – Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
• Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.

Your application will not be penalized for redacting or removing any age- identifying information such as your age, date of birth, or dates of school attendance or graduation.

This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early for full consideration. If necessary, this posting will remain open until filled.

Salary : $4 - $10