What are the responsibilities and job description for the Wilderness Properties Cabin Attendant position at The Broadmoor Hotel's Talent Acquisition Team?
Job Title: Wilderness Properties Cabin Attendant (Cloud Camp & The Ranch at Emerald Valley)
Pay Rate: $18.00 per hour.
Job Summary
The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role plays a vital part in upholding our reputation and delivering exceptional service.
As a member of the Wilderness Properties Housekeeping Team—serving both Cloud Camp and The Ranch at Emerald Valley—you will be responsible for the daily cleaning, organization, and upkeep of guest cabins and public areas. You will ensure that all accommodations reflect Forbes Five-Star and AAA Five-Diamond standards while providing warm, attentive support to guests and fellow team members.
Our employees represent The Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about The Broadmoor here. Learn more about Broadmoor here.
What You Will Be Doing
- Perform daily cleaning of guest accommodations, including vacuuming, sweeping, mopping, dusting, and trash removal.
- Deep-clean bathroom fixtures, mirrors, floors, walls, and surfaces with appropriate solutions.
- Strip and make beds daily; replace soiled linens and towels.
- Complete turndown service as assigned.
- Complete deep-cleaning and major housecleaning tasks annually or as directed.
- Rearrange or reset cabin furniture as instructed.
- Replace, reset, and inventory cabin glassware, supplies, amenities, towels, robes, and linens.
- Replenish daily housekeeping buckets and ensure supply readiness.
- Communicate guest room status daily for each cabin serviced.
- Deliver ice, amenities, and special-request items such as microwaves, pack ’n’ plays, and additional bedding.
- Provide warm, professional, and guest-centered service consistent with Five-Star, Five-Diamond expectations.
- Demonstrate working knowledge of Cloud Camp, Emerald Valley Ranch, Cheyenne Mountain Lodge, The Broadmoor, and Colorado history to engage with guests.
- Report maintenance issues promptly and accurately.
- Turn in lost and found items according to Broadmoor procedures.
- Ensure trash, soiled linen, and used dishware are taken to designated areas.
- Support cleanliness of public spaces including walkways, decks, patios, gazebos, hot tubs, and activity areas.
- Assist with loading/unloading supplies and linen from delivery trucks.
- Participate in ordering, stocking, and organizing housekeeping supplies and storage areas.
- Maintain neat and orderly closets, storage rooms, and housekeeping workspaces.
- Assist Housekeeping Supervisors, Ranch Managers, Cabin Attendants, Rangers, Ranch Hands, and other team members as needed.
- Provide support across both Wilderness Properties based on occupancy, operational needs, and scheduling.
- Uphold all Broadmoor policies, procedures, and safety guidelines.
- Other duties as assigned to support Cloud Camp and Emerald Valley Ranch operations.
*Reasonable accommodations will be made for individuals with disabilities*
Don’t meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At the Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.
Why Choose The Broadmoor (Benefits)
Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.
- Benefits – Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
- Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.
Your application will not be penalized for redacting or removing any age- identifying information such as your age, date of birth, or dates of school attendance or graduation. This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early for full consideration. If necessary, this posting will remain open until filled.
Salary : $18