What are the responsibilities and job description for the Concierge position at The Bristal Assisted Living?
Reception And Greeting
- Welcome visitors, prospective residents, and family members with a warm and courteous demeanor.
- Answer incoming phone calls promptly and professionally with the approved company greeting, screen all calls before transferring to the appropriate person or department.
- Take accurate messages as necessary.
- Provide general information about the assisted living community and its services to callers and visitors.
- Monitor all visitors, third party providers and residents and ensure that they sign in and out of community.
- Operate and use appropriately the radio communications system.
- Accept /sign for overnight packages and call department to inform them of the delivery.
- Make PA announcements as required by administration.
- Wear proper and clean company uniform.
- Receive incoming sales inquiries, whether by phone or in-person visits.
- Use pre-established guidelines to determine the appropriate staff member to handle each sales inquiry.
- Assist with administrative tasks, such as maintaining the visitor log, managing incoming and outgoing mail, Sort and distribute interoffice mail.
- Ensure that the front desk area and lobby is tidy and presentable.
- Accept monthly Resident rent checks on behalf of the accounting office.
- Accept maintenance work orders.
- Engage with prospective residents and their families to understand their needs and interests.
- Provide assistance to residents and their families with their inquiries, requests, and concerns.
- Offer guidance and information on community activities, events, and amenities.
- Help coordinate transportation for shopping, doctor appointments, banking and activity trips and maintains concierge handbook.
- Make trip reminder calls to residents as directed by Director of Resident Services and/or Director of Recreation
- Performs other duties and/or assists in other departments as assigned by Supervisor, Executive Director or Manager on duty.
- Follow established protocols to handle emergency situations, including contacting the appropriate team members, emergency services, or family members.
- Knowledge of security/fire alarm systems and procedures.
- Monitor security and emergency call systems.
- Knowledge of appropriate response to emergency situations.
- Maintain home base at the front desk during an emergency.
- Comply with all organizational policies, procedures, and regulations, including privacy and confidentiality guidelines.
- Stay updated with information related to the assisted living community's services.