What are the responsibilities and job description for the Associate Director, Donor Relations position at The Brigham and Women's Hospital, Inc.?
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Associate Director, Donor Relations, works closely with colleagues across the Mass General Brigham (MGB) Development Office to oversee a team of writers who draft compelling stewardship reports that update donors on the impact of their philanthropy. The Associate Director reports to the Director, overseeing the narrative/impact reporting program and plays a key role as a member of the Donor Relations team.
Essential Functions (Key Roles & Responsibilities):
Manage a 3-person team; identify, develop, and retain the next generation of leaders within the department: 1) Develop timely and tailored performance reviews for direct reports; 2) Maintain up-to-date job descriptions and recruit new staff; 3) Provide mentoring, coaching, and career advice to staff, as appropriate;
Serve as an ardent and visible advocate for the team and as a key partner in fundraising efforts, building strong relationships with Development and hospital colleagues.
Manage reporting strategy and execution for assigned major and principal gift donors. Research potential new reporting and engagement tools for use with this group. Collaborate closely with development office staff, MGB leadership, Donor Relations recognition colleagues, and faculty across Mass General Brigham to ensure thoughtful stewardship of this cohort group.
Working with the Director, support the Donor Relations Team’s efforts to bring innovation to the reporting programs. Benchmark peer institutions for creative ways to use electronic and other forms of communication to inform donors about the impact of their philanthropy. Spearhead new initiatives on reporting as well as increased efficiency and streamlined workflow.
In addition to overseeing reporting for major and principal gift donors, maintain a portfolio of select donor reports.
Interview physicians, researchers, and other healthcare professionals to gain insight on specific accomplishments (both incremental and significant), new clinical applications, leveraged funding opportunities, and other areas of interest to donors.
Conduct independent research on scientific papers and submissions, clinical trials, laboratory and lecture content related to donor-supported initiatives.
Plan and write annual narrative reports that convey the impact of philanthropic support on the Hospital's mission, as well as details on specific initiatives funded by donors. Collaborate with gift officers to determine optimal content, tone, and approach for each donor.
Produce reports in a timely fashion and/or to meet specific deadlines.
Collaborate with Marketing, Communications and Digital Engagement team and lead projects such as stewardship videos, infographics, and other joint efforts.
In collaboration with the Director and other reporting team members, contribute to the evolution and execution of standards related to Guiding Principles and reporting templates that ensure consistent and efficient stewardship reporting across gift type. Take the lead in ensuring reporting for donors in portfolio is integrated with their other stewardship activities.
Assist with implementing processes for collecting donor feedback on reporting and video program. Help identify and implement improvements to the programs as a result of donor feedback.
In coordination with Information Systems Management (ISM), enter report-related data into the Atlas database and use the system to assist in keeping major gift officers informed of deadlines and report status, as well as donor feedback. Leverage Workfront system for project management and report reviews and approvals.
Work with Donor Relations Associate to ensure finalizing and delivery of reports and uploading of final reports to Atlas.
To Apply:
Applications must include a current resume and a cover letter detailing applicable experience and accomplishments.
Qualifications
Bachelor’s degree required and 5-7 years of related experience. In addition, the ideal candidate will possess the following skills, abilities and competencies:
Outstanding written and verbal communication skills with demonstrated ability to communicate effectively with colleagues and strong interpersonal skills;
Experience with project management and program development required;
Ability to interact professionally with front-line staff as well as senior leaders in the development office and across the hospital;
Excellent organizational skills with attention to detail and demonstrated ability in multiple projects simultaneously while working effectively under deadlines and changing priorities;
The ability to resolve moderately complex problems and use judgment within defined practices and procedures, and to fully apply standard principles, theories, concepts, and techniques;
The ability to contribute to the fulfilment of projects and organizational objectives;
The ability to effectively communicate complex ideas in laypeople’s terms;
Takes initiative and functions effectively, both independently and as a member of a team, with a willingness to assist with routine and last-minute projects;
Proven ability to achieve under deadline pressure and deal with confidential information with discretion;
Advanced skills with the Microsoft Office suite of products, as well as the ability to quickly learn and adapt to new digital platforms and programs;
Good judgment and discretion in handling sensitive information.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
Grade
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Salary : $79,560 - $115,721