What are the responsibilities and job description for the Assistant Program Director - Residential Services position at The Bridge?
Description
The Bridge offers supportive housing and behavioral health services to vulnerable New Yorkers facing behavioral health and substance use challenges. We provide individuals with the tools they need to pursue their dreams and live meaningful lives. The Bridge envisions a world where adults experiencing serious mental illness can live and thrive within their communities. As a recognized leader in developing and operating supportive housing and community-based programs, The Bridge has 70 years of experience helping New Yorkers with mental illness, including those affected by homelessness, incarceration, and institutionalization.
Scope of Position: Under the supervision of the Program Director, the Assistant Program Director is responsible for overseeing the delivery of client services, promoting empowerment, and providing strong leadership through effective management and positive community engagement. The Assistant Program Director provides individual counseling, client services, and crisis intervention; ensures the safety, maintenance, and overall upkeep of the facility; and supports all delegated operational functions of the program. In the absence of the Program Director, the Assistant Program Director assumes full managerial responsibility under the direct supervision of the Area Director.
Essential Position Functions
The Bridge offers supportive housing and behavioral health services to vulnerable New Yorkers facing behavioral health and substance use challenges. We provide individuals with the tools they need to pursue their dreams and live meaningful lives. The Bridge envisions a world where adults experiencing serious mental illness can live and thrive within their communities. As a recognized leader in developing and operating supportive housing and community-based programs, The Bridge has 70 years of experience helping New Yorkers with mental illness, including those affected by homelessness, incarceration, and institutionalization.
Scope of Position: Under the supervision of the Program Director, the Assistant Program Director is responsible for overseeing the delivery of client services, promoting empowerment, and providing strong leadership through effective management and positive community engagement. The Assistant Program Director provides individual counseling, client services, and crisis intervention; ensures the safety, maintenance, and overall upkeep of the facility; and supports all delegated operational functions of the program. In the absence of the Program Director, the Assistant Program Director assumes full managerial responsibility under the direct supervision of the Area Director.
Essential Position Functions
- Directly supervise staff providing direct client care and oversee delivery of services to clients, including program admission, daily operations, and discharge.
- Ensure the program is prepared for audits and reviews, and assist the Program Director with monthly data collection to monitor census, attendance, incidents, and funder outcomes.
- Participate in the 24-hour on-call rotation for crisis intervention; attend meetings as requested and work nights and weekends as needed.
- Assist the Program Director in managing personnel activities, including hiring, shift scheduling, policy and procedure development, staff meetings, case conferences, staff training, performance evaluations, disciplinary actions, and labor/management issues.
- Complete all required administrative duties, including data entry, monitoring performance measures, managing petty cash, and tracking staff attendance.
- Conduct ongoing assessments of building maintenance needs, serve as liaison with maintenance staff regarding repairs, and ensure overall facility management, including repairs and purchasing.
- Work with the Program Director to serve as liaison with Property Management and ensure compliance with building and program standards.
- Attend required staff meetings, supervision sessions, and trainings.
- Interact with consumers, residents, tenants, families, and staff in a caring, respectful, and culturally sensitive manner.
- Conduct apartment and building inspections on multiple floors using stairs; escort clients throughout the community using public transportation; attend off-site meetings and trainings.
- In conjunction with the Program Director, ensure all staff receive training in crisis intervention, verbal de-escalation, and trauma-informed care, and model appropriate trauma-informed interactions with clients.
- Immediately report serious incidents, incident allegations, and sensitive situations to supervisors.
- Perform any other duties as assigned.
- Bachelor’s Degree with related experience, or a Master’s in a mental health or related discipline.
- Experience working with individuals with mental health needs, crisis intervention, and managing trauma-triggered behaviors.
- Excellent time-management skills; stress-resistant, flexible, creative, and open to feedback.
- Strong teamwork abilities and excellent organizational skills.
- Willingness to obtain CPR, First Aid, AED, Crisis Intervention, and Naloxone training.
- Experience supervising clinical and operational staff.
- Strong interpersonal communication and organizational abilities.
- Preferred knowledge of AWARDS.
- Spanish speaking a plus.
