What are the responsibilities and job description for the Live Scan Fingerprint Technician position at The Bowden Group & Associates?
Company Description The Bowden Group & Associates provides integrated investigative, security, Live Scan fingerprinting, and transportation services to a diverse range of clients. The organization focuses on delivering accurate, timely, and secure identity verification and support services. With a strong emphasis on professionalism and confidentiality, the team works to meet regulatory and client requirements across multiple service lines. The company values reliability, attention to detail, and high-quality customer service in all aspects of its operations.
Role Description The Live Scan Fingerprint Technician is a full-time, on-site role based in Owings Mills, MD. This role is responsible for performing electronic fingerprinting using Live Scan equipment, verifying client identity, and ensuring accurate data entry and record submission in compliance with applicable regulations. Day-to-day tasks include greeting and checking in clients, explaining fingerprinting procedures, collecting required documentation, and maintaining confidentiality of sensitive information. The technician will also manage appointment scheduling, handle payments, maintain equipment and supplies, and support basic administrative tasks as needed. The role requires consistent adherence to security protocols and a professional, customer-focused approach.
Qualifications
- Strong customer service and communication skills, with the ability to interact professionally with diverse clients.
- Attention to detail, accuracy in data entry, and ability to follow standardized procedures and regulatory guidelines.
- Basic technical aptitude, including comfort working with electronic fingerprinting equipment, computers, and office software.
- Organizational and time management skills to handle scheduled appointments, walk-ins, and documentation efficiently.
- Ability to maintain confidentiality, handle sensitive information responsibly, and adhere to security and privacy protocols.
- High school diploma or equivalent; prior experience in fingerprinting, law enforcement support, security, or a related field is beneficial.
- Capability to stand for extended periods and perform repetitive hand movements as required for fingerprint collection.
- Willingness to complete any required background checks, training, and certifications relevant to Live Scan fingerprinting.