What are the responsibilities and job description for the Client Care Coordinator position at The BORO Group - Renewal by Andersen?
Job Overview
The BORO Group - Renewal by Andersen is seeking a Client Care Coordinator to join our team. In this role, you will be responsible for providing exceptional customer care, ensuring customer satisfaction, and driving business growth.
Responsibilities:
- Providing continuous communications with assigned customers to ensure that all questions and concerns about their project are addressed and satisfied.
- Managing customer expectations and providing solutions to meet their needs.
- Keeping records of customer interactions and updating relevant systems accordingly.
- Collaborating with sales reps and other teams to ensure seamless customer experience.
- Providing feedback to sales and production management as necessary.
Requirements:
- 2 years of customer service experience.
- Demonstrated word processing, spreadsheet, and general computer proficiency.
- Experience using SalesForce.
- Strong phone etiquette and verbal skills to facilitate problem resolution.
- Strong written and verbal communication skills.
- Time and work process management skills.
