What are the responsibilities and job description for the Service Desk Representative/Sales Rep position at The Body Blueprint?
Job Title: Service Desk Representative/Sales Rep
The Body Blueprint — Pelham, NY (Front Desk / Member Services)
About the Role
As a Service Desk Representative at The Body Blueprint, you are often the first point of contact for both members and prospective clients. You’ll provide warm, professional support, assist with check-ins and questions, and help create an exceptional experience that reflects our community-first fitness culture.
Key Responsibilities
- Welcome members and guests with a friendly, helpful attitude.
- Check members into classes and manage bookings, punch cards, memberships, and schedules.
- Answer phone calls, emails, and in-person inquiries about services like classes, personal training, physical therapy offerings, youth programs, and remote coaching.
- Resolve member issues or route concerns to appropriate staff quickly and professionally.
- Maintain accurate records of visits, payments, and account statuses.
- Promote upcoming events, promotions, and membership benefits.
- Assist with facility cleanliness and organization at the front desk and common areas.
Qualifications
- Excellent communication and customer service skills.
- Ability to multitask and manage front desk operations efficiently.
- Professional and welcoming demeanor.
- Basic computer proficiency (scheduling software, email, point of sale).
- Passion for fitness and community-oriented service is a plus.
Job Title: Sales Representative
The Body Blueprint — Pelham, NY
About the Role
The Sales Representative will be a people-focused ambassador for The Body Blueprint, responsible for driving new memberships and class commitments while guiding prospects through our personalized fitness journey. You’ll help convert interest into active participation in our community-driven offerings (memberships, class packs, personal training, kids programs, and remote coaching).
Key Responsibilities
- Engage with potential members via phone, email, website leads, and in person.
- Conduct membership consultations and walkthroughs, explaining benefits of access to strength & conditioning classes, personal training, youth programs, and HQ Remote coaching. thebodyblueprint.co
- Track and follow up on leads, deliver information on pricing options, and close new sales effectively.
- Meet or exceed monthly sales targets for memberships and programs.
- Collaborate with the front desk and coaching teams to deliver seamless onboarding.
- Represent The Body Blueprint at community events and local partnerships when needed.
- Maintain accurate sales records and provide updates to management.
Job Types: Full-time, Part-time
Pay: $21.00 - $23.00 per hour
Expected hours: 25 – 40 per week
Work Location: In person
Salary : $21 - $23