Restaurant Floor Manager

Position Overview

The Boathouse Restaurant in Santa Barbara, Ca. is seeking an experienced and service-driven Restaurant Floor Manager to lead daily front-of-house operations in a high-volume, fine-dining environment. This is a hands-on leadership role responsible for delivering exceptional guest experiences, maintaining service excellence standards, and supporting team development, operational execution, and financial performance.

The Floor Manager acts as the on-floor leader during service—driving hospitality culture, coaching staff in real time, and ensuring flawless execution of service standards.

This position is currently being hired for 4 shifts a week.

Key Responsibilities

Guest Experience & Service Leadership

• Lead floor operations during service, ensuring exceptional guest experiences and adherence to fine-dining service standards.
• Proactively engage with guests, resolve concerns, and manage recovery efforts with professionalism and discretion.
• Ensure consistent execution of steps of service, pacing, and table touches.

Team Leadership & Staffing

• Supervise, coach, and develop front-of-house team members (servers, bartenders, expos, hosts, support staff).
• Enforce our Zero Alcohol Tolerance Policy and other important policy’s that keep our team safe.
• Conduct pre-shift meetings/stand ups for FOH and BOH cohesion.
• Support scheduling to optimize labor costs daily and ensure the restaurant is properly supported.
• Constantly monitor start times, breaks for all FOH employees and ensuring that all employees do not go past 8 hours on any shift.

Operational Excellence

• Coordinate with kitchen and bar teams to maintain smooth service flow and ticket timing.
• Maintain dining room standards for cleanliness, safety, and presentation.
• Constantly evaluating cuisine coming out of the kitchen, customer response and addressing immediate need in remedying any customer concerns therein.
• Assisting the Host Team as needed with overseeing reservations, floor plans, section assignments, and seating flow.
• Ensure compliance with health, safety, labor, and alcohol policies.

Financial & Administrative Responsibilities

• Monitor sales performance, labor costs, and operational KPIs throughout any given shift and act accordingly to improve overall outcomes.
• Support budgeting, cost controls, and operational reporting as needed.

Culture & Standards

• Model professionalism, composure, and hospitality leadership during all shifts.
• Foster a high-performance culture focused on sales goals, accountability, guest satisfaction, and continuous improvement.

Qualifications & Experience

Required

• 2 years of management experience in fine dining or luxury hospitality, preferably in a high-volume or chef-driven concept.
• Multi Unit Management is a plus. There is potential opportunity to be cross trained between 2 of the SB Shellfish Co restaurants.
• Excellent communication, leadership, and problem-solving skills.
• Experience with POS system (Toast), and scheduling tool (Sling).
• Experience managing teams of 20 FOH staff in high-volume environments.
• Proven ability to lead and coach FOH teams in real time during peak service.
• Strong knowledge of classic service techniques, etiquette, and fine-dining standards.
• Ability to work days, nights, weekends, and holidays in a very fast-paced environment.
• Ability to stand, walk, and lift up to 50 lbs for extended periods.

Preferred

• Wine and beverage knowledge; certifications (WSET, CMS, etc.) strongly preferred.
• Financial acumen including labor management, inventory controls, and P&L understanding.
• Multilingual abilities and global cuisine knowledge a plus.

Compensation & Benefits

• $35 to $40/hr
• Employee dining discounts.

Why Join Us

This role offers the opportunity to lead in a Santa Barbara iconic restaurant that is a chef-driven, high-energy fine-dining environment where hospitality excellence and operational discipline are core values. We seek leaders who thrive on the floor, inspire, work & seamlessly excel in teams while constantly elevating guest experiences.

Benefits:

• Employee discount

Work Location: In person