Marine Service Manager

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Location: Naples, FL, USA Pay Rate: $70000.00 - $100000.00 per year Pay Type: per year Benefits: Medical, Dental, Vision, HSA, FSA, 401K, 401K Matching, Etc. Employment Type: Full Time

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Do you have exceptional customer service capabilities?

Are you passionate about boating?

The Boat House of Naples is looking to add an A individual to join our team. Our Service Manager is responsible for the effectiveness and profitability of the service department of the assigned location.

Essential Responsibilities

• Communicate and model customer satisfaction standards to all people within the department.
• Design and implement processes and procedures that support customer satisfaction standards and meet business financial goals.
• Monitor the inventory control system, meeting our company, warranty and retail customer needs for service customers.
• Manage a customer relations follow-up procedure designed to increase the parts and service business through repeat and referral business.
• Track profitability.
• Evaluate parts and service pricing against competitors for competitive rates and make recommendations to president.
• Establish and maintain successful relationships with employees in other departments within the local and extended organization and with vendors.
• Manage subordinate employees to include but not limited to: hiring, training, discipline, and if necessary, termination.
• Verify processes balance availability, cash flow and customer satisfaction. Establish policies as needed for proper protocol and enforce those processes.
• Manage the processes related to service, maintenance and repair as related to efficiency,
• Manage the warranty and return parts program for the location with the Warranty Administrator.
• Model and require all employees to follow all safety policies and procedures.
• Support departments as backup when needed to support customer needs.
• Support Sales Department in timely delivery. This would include any add-on needs in addition to items arriving with repair needs.
• Refer potential sales leads to the Sales Department for customer support.
• Maintain department records accurately and in proper order per established guidelines and procedure.
• Communicate with customers professionally and with courtesy. *
• Attend all assigned meetings. *
• Follow all company policies and procedures. *
• Other duties as assigned.
  
  

The Boat House offers a full complement of benefits, to include medical, dental, vision, flexible spending account, and 401k with match.

The Boat House is an EOE and participates in the Federal E-Verify program.

The Boat House https://boathouseholdings.isolvedhire.com

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