Computer Aided Dispatch (CAD) Administrator

Tri-Com Central Dispatch

Contact Information

Address

Tri-Com Central Dispatch

3823 Karl Madsen Drive

St. Charles, IL 60175

Website

• www.tricom911.org
  
  

Phone

• 630-232-4739
  
  

Position Information

Application Deadline

• Until Filled
  
  

Salary

• $99,099.35 - $110,110.39
  
  

Benefits

• Health/Dental insurance
• Life insurance
• IMRF pension
  
  

Population

• 225,000 approx
  
  

Position Details

Tri-Com Central Dispatch (Tri-Com) located in Kane County, Illinois is Now Accepting Applications for the position of Computer Aided Dispatch (CAD) Administrator (Full-time).

Tri-Com provides 9-1-1 and dispatch services for seven (7) police departments and six (6) fire departments primarily located in Kane County in the far western suburbs of Chicago. Tri-Com serves an area of 200 square miles and a population of approximately 225,000 residents. TriCom employs an Executive Director, Deputy Director, IT Manager, Training Manager, CAD Administrator, GIS Administrator, Administrative Coordinator, Radio Technician, QA/QI Coordinator, 18 dispatchers and 3 working shift supervisors. Tri-Com is seeking highly skilled, motivated, and qualified candidates for the position of Computer Aided Dispatch (CAD) Administrator. This is a unionized position and part of the collective bargaining agreement between Tri-Com Central Dispatch and the Metropolitan Alliance of Police, Chapter #531.

Job Summary And Distinguishing Features Of The Work

• Under limited supervision, the CAD Administrator manages, maintains and operates all components of Tri-Com’s Computer Aided Dispatch (CAD) system hardware and software, including interfaces. This includes, but is not limited to: routine maintenance, data entry, coordinating updates to the GIS database and map, troubleshooting problems and installing software updates.
• Maintains the PSAP Management Gateway for the center’s 9-1-1 CPE, including agency and agent maintenance, end user screen configuration, layout, ESInet updates and telephone troubleshooting.
• Generates and processes any needed reports as required or requested.
• There is an expectation of after-hours availability in times of hardware or software issues when on-duty staff cannot resolve the issue.
  
  

Education And Experience

Applicants must meet the following minimum requirements:

• Must be 21 years of age
• Associate’s degree from an accredited college or university in Computer Science, or a related field; plus, three (3) years’ experience and demonstrated knowledge of methods and principles of managing, maintaining, troubleshooting and upgrading a public safety computer aided dispatch system and associated software
• A minimum of four (4) years of multi-discipline (police, fire & EMS) public safety dispatch experience
• Any combination of education, training, and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job
• Significant experience in the public sector 9-1-1 environment, specifically with the managing and maintenance of a CAD system is highly desirable
• Ability to respond to after-hours inquiries and callbacks when hardware or software issues arise and on-duty staff cannot resolve the issue
  
  

Licenses And Certifications

• Must possess a valid Illinois driver’s license
• Full-access certification in LEADS (Law Enforcement Agencies Data System) is desirable
  
  

Knowledge Of

• 9-1-1, police and fire/EMS field operations and dispatch practices in a multi-discipline, multijurisdictional public safety communications environment
• Personal computer skills, email, record keeping database activity, and word processing
• Computer hardware and software installation and troubleshooting
• Knowledge of GIS and its application to local government and public safety
• All applicable state, federal and local ordinances, laws, rules and regulations
• All computer applications and hardware related to performance of the essential functions of the job
• Department organization, standard operating guidelines and policies, rules, and regulations
• Records retention and FOIA laws
• Mission critical public safety systems, including but not limited to: Computer Aided Dispatch, mobile data computers, 9-1-1 Phones Systems, radio systems, and various public safety related interfaces (i.e. RMS & LEADS)
  
  

How To Apply

Email or drop off resume, cover letter, and three (3) professional references along with a Tri-Com application.

Applications Are Available At

https://tricom911.org/careers

OR

At Our Facility

3823 Karl Madsen Drive

St. Charles, IL 60175

Applications will be accepted until the position is filled. Resumes alone will not be accepted.

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