HOME SERVICES GENERAL MANAGER - HVAC, ELECTRICAL OR PLUMBING EXP REQ.

General Manager – Home Service Operations

Location: Charlotte, NC
Compensation: $150K–$180K Base 25% Bonus

We are seeking a high-impact General Manager to lead and grow a $15M service operation in the Charlotte market. This role is responsible for full P&L ownership, operational excellence, and building a high-performing, customer-focused team in a fast-paced, competitive environment.

This is a hands-on leadership role for someone who thrives on driving revenue, developing people, and scaling operations.

What You’ll Do

• Own full P&L responsibility for a multi-division service operation (sales, service, and installation)
• Develop and execute annual budgets, forecasts, and strategic growth plans
• Drive revenue growth, profitability, and market expansion through new programs and initiatives
• Build and foster a culture of accountability, performance, and exceptional customer experience
• Lead, coach, and develop a team of 60–70 employees, including field and office staff
• Ensure consistent execution of company policies, processes, and operational standards
• Analyze performance data, identify trends, and implement corrective action plans quickly
• Partner with field leadership to optimize safety, sales performance, and operational efficiency
• Oversee recruiting, hiring, training, and performance management across the organization
• Maintain strong awareness of market trends and competitors to stay ahead in the industry

Leadership Responsibilities

• Direct oversight of management staff and team performance
• Set clear expectations, assign priorities, and drive accountability across all functions
• Conduct performance reviews, compensation planning, and employee development initiatives
• Build a collaborative, cross-functional team environment

Health & Safety Leadership

• Champion a safety-first culture across all operations
• Ensure compliance with all safety programs, training, and regulatory requirements
• Lead incident investigations and implement corrective actions
• Conduct regular training sessions and safety meetings

What We’re Looking For

• 5 years of experience leading teams in a B2C and/or B2B service environment
• Proven success managing and growing a fast-paced service-based business
• Strong background in HVAC, plumbing, or skilled trades operations
• Demonstrated track record of meeting or exceeding revenue and profitability goals
• Experience managing mid-sized teams (50 employees) preferred
• Bachelor’s degree preferred (or equivalent experience)

Key Skills & Strengths

• Strong leadership and communication skills
• High level of financial acumen and analytical ability
• Ability to motivate teams and drive performance
• Skilled in strategic planning, forecasting, and operational execution
• Excellent time management, organization, and problem-solving skills
• Comfortable in a fast-moving, high-growth environment

Requirements

• Trade license (Plumbing, HVAC, etc.) preferred
• Willingness to travel as needed (some overnight travel required)
• Flexibility to work outside standard hours when necessary

Why This Role?

• Lead a well-established $15M operation with growth potential
• Strong compensation package bonus structure
• Opportunity to make a direct impact on business growth and culture
• Work with a team that values performance, accountability, and customer excellence