Donor Care Technician - Bloodmobile Driver (Lexington)

Position Overview

The Donor Services Technician Bloodmobile Driver at The Blood Connection plays a pivotal role in enhancing the donor experience while supporting mobile blood drive operations. Responsible for registering donors, conducting donor history assessments, and performing physical evaluations, this position ensures adherence to regulatory standards and organizational protocols. In addition to these critical responsibilities, the role involves driving and operating a specialized mobile blood donation bus to various locations, setting up donation sites, maintaining bus cleanliness and operational readiness, as well as providing exemplary customer service throughout the donation process. 

The Donor Services Technician Bloodmobile Driver must demonstrate professionalism, exceptional communication skills, and a commitment to donor satisfaction, all while maintaining a flexible schedule to accommodate varying operational needs, including weekends and occasional evenings. This position offers a unique opportunity to directly contribute to The Blood Connection's mission of providing a safe and adequate blood supply for patient care, fostering a supportive environment for donors and ensuring the efficiency and success of mobile blood drives.

Essential Functions

Greeting Donors and Guests:

• Opens doors and welcomes visitors and patrons with a smile to achieve rapport and create ambience
• Genuinely greets donors and other guests in a manner that promotes welcome and appreciation by smiling, standing, and showing respect to donors taking time out of their day to perform a charitable act
• Identifies donor by his or her specific appointment (if applicable) and endeavors to engage donor by name during the remainder of his or her donor experience

Donor Eligibility:

• Assesses donor eligibility by performing computer verification
• Screens prospective donors through medical history, mini physical, and testing results
• Provides educational material

Donor Collection:

• Performs the donor health history and physical assessment according to current standard operating procedures
• Selects proper material for blood collection
• Escorts donor through next phase of collection and ensures proper handoff to collections team member

Maintaining Mobile Bus Impression:

• Maintains mobile bus appearance by ensuring that the mobile bus is clean, organized, inviting, and free of debris during operational hours

Liaising with Donors and Guests:

• Communicates the TBC vision of donor experience to patrons
• Capable of conveying the organizational values
• Capable of conveying the operational mission
• Engages donors in conversation and makes them feel important
• Stays “close to the customer" and maintains effective communication with him/her at all times through active engagement in the donation process and interpretation of the pulse of the current operational situation or circumstance
• Reports to management all observations that may tarnish a donor’s experience, and immediately contacts management if the donor appears disgruntled or unsatisfied
• Extends appreciation and gratitude to donors
• Completes TBC Donation Experience Training

Operational Responsibilities:

• Responsible for bloodmobile drives and pick-ups
• Must be willing to operate a specialized mobile unit to various locations in our service area
• Maintain safe transport and operation while operating specialized mobile
• Maintains effective working relationships with collection staff and management to ensure that the donor flow is expedited and efficient
• Provides professional, courteous, and prompt service
• Performs reception and telephone duties as assigned
• Performs donor collection support tasks (as indicated by appropriate training and release-to-task)
• Stocks donor screening room

Miscellaneous:

• Participates in TBC sponsored blood drives and other special events
• Other duties as assigned or required

Minimum Qualifications

• High School Diploma or GED
• Customer service experience
• Valid Driver’s License with no major infractions and dependable transportation
• Class A or B CDL License with no major infractions
• Commercial Learners Permit (CLP) at minimum
• Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors and co-workers
• Ability to work with all levels and in a diverse work environment
• Ability to establish and maintain effective working relationships with staff, management, and peers

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting and/or pulling/pushing up to 50 pounds
• Sitting, standing, or walking for an extended period of time
• Bending and twisting