Divisional Director (Suffolk/Norfolk)

• 30 Days PTO! - Use it, Cash it, Roll it over
• 401k Retirement Plan up to 4% match
• Potential Monthly Company Bonuses
• Tuition Reimbursement 
• Health Insurance (Medical, Vision, and Dental)
• Healthcare and Dependent Care FSA
• Short and Long-Term Disability
• Employee Assistance Program (EAP)
• Basic Life Insurance

Join our lifesaving mission!

Position Overview

The Divisional Director provides leadership, administrative guidance, and direction to department Directors and Managers reporting to this position. 

Proficient in:

• Preparing and monitoring budgets, planning, organizing, leading, and controlling departmental operations, goal setting, disciplining, counseling, interviewing, hiring, firing, and other management duties
• Communicating with patrons, beneficiaries, and other stakeholders of The Blood Connection
• Performing statistical analysis to track and trend pertinent data, participating in strategic planning for division
• Overseeing current good manufacturing practices (cGMPs) and the effectiveness and efficiency of the departments reporting to this position
• Working with others in order to fulfill the mission of The Blood Connection

Essential Functions

Systems and processes managed: either as primary responsibility or collaboratively with other VPs, Department Directors, or Managers:

• Blood Donor Recruitment System:
• Field recruitment
• Call-center recruitment
• Donor incentive management
• Special event blood drive management
• Blood Collection System:
• Whole blood (non-automated) collections:
• Fixed sites
• Mobile operations
• Automated blood component collections:
• Fixed sites
• Mobile operations
• Facilities Management
• Fleet Management
• Procurement and Materials Management System
• Blood Manufacturing/Distribution and Reference Lab
• Hospital Services
• Component Manufacturing
• Reference Laboratory

General Organizational Responsibilities:

• Understands and supports the quality goals of the company
• Develops methods to direct and control processes for which accountable

Personnel-related Responsibilities:

• Evaluates personnel requirements
• Budgets personnel FTE’s appropriate for performance of assigned tasks

Evaluates Employee Qualifications:

• Develops job descriptions for those positions supervised
• Interviews applicants for positions
• Hires qualified personnel
• Evaluates personnel performance in terms of job accountabilities, objective measures, and pre-defined standards
• Coaches, counsels, and disciplines personnel as required

Orients and Trains Personnel and Verifies Competency:

• Participates in organizational orientation
• Orients new staff to department and job specific knowledge
• Develops training plans, training syllabi, training topics/classes in terms of job description expectations and job specific duties, quality issues, safety, computer – based functions, and personal development
• Trains staff to meet individual needs, regulatory and accreditation requirements and the changing needs of the company
• Ensures staff competency (sufficient skills and knowledge to perform job)
• Assesses competency initially during job task training
• Assesses ongoing competency after six months and annually thereafter
• Retrains as necessary
• Documents all training and competency assessments

Documents and Record Management:

• Document Control:
• Ensures procedures and forms are uniform and adhere to the organization’s document control directives
• Complies with the organization’s document control directive in terms of uniformity of design and layout; document approval and use; avoidance of antiquated documents; archiving of replaced documents; and document storage, retention, and retrieval
• Ensures records are generated according to instructions in related procedures, and those applicable regulatory requirements and accreditation standards are met in terms of record review, retention, and storage

Process Control Responsibilities:

• Develops and implements process control measures such as:
• Process flow charts
• Written controlled policies, process descriptions, and procedures
• Written controlled training plans and competency assessments
• Forms and records linked to procedures, training plans, or competency assessments
• Quality control of equipment, reagents, and blood components
• Manual or computer-based process control tools
• Monitors and benchmark comparisons of specified operating conditions
• Statistical process control measures
• Preventive maintenance of equipment and facilities
• Operational self-assessments
• Internal quality control

Change Control:

• Submits change control requests to the Quality Assurance Department to propose changes to critical processes

Process Improvement:

• Performs statistical monitoring of manufacturing systems to provide tracking and trending of events in order to maintain “in-control” processes
• Develops process validation protocols to establish documented evidence that manufacturing processes are capable of producing biologics that comply with pre-established specifications
• Evaluates existing processes and directs modifications to improve the overall outcome

Strategic Planning:

• Oversees the evaluation of new technologies that may increase staff efficiency or improve the quality and/or quantity of finished product

• Directs the expansion of services and products based on customer’s request or community needs
• Provides support to executive management for the evaluation, planning, and execution of expansion into regions not served by TBC

Technical Support:

• Provides technical support to all departments within The Blood Connection
• Provides technical support to all stakeholders of The Blood Connection

Accountabilities:

• Ensures that directed departments meet objectives (stated elsewhere)
• Ensures that directed departments operate within limits of operational constraints (stated elsewhere)

Minimum Qualifications

• Bachelor’s degree in a related field
• Five years in a technical or laboratory setting, including at least 5 years of progressive management experience
• Background in blood banking or other regulated biologics manufacturing facilities
• Valid Driver’s License with no major infractions and dependable transportation
• Self-starter and able to function independently
• Motivated to remain abreast of blood bank technology
• Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors, and co-workers
• Ability to organize and prioritize workload and meet deadlines
• Excellent analytical, organizational, interpersonal, verbal, and written communications skills
• Strong computer skills including intermediate skill level with Microsoft Word, Excel, and PowerPoint
• Ability to work with all levels and in a diverse work environment 

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting up to 25 pounds
• Sitting, standing, or walking for an extended period
• Bending and twisting