Guest Service Representative

Job Summary

At The Block Hotel, we believe great hospitality starts with great people. We're looking for a friendly, outgoing, and dependable Guest Service Representative who genuinely enjoys helping others and creating memorable guest experiences.

As the first and last person our guests interact with, you'll play a key role in making every stay exceptional. The ideal candidate has a positive attitude, strong computer skills, excellent communication, and thrives in a fast-paced environment. Hotel experience is a huge plus, but we're willing to train the right person who is eager to learn and has an outstanding personality.

Responsibilities

• Welcome guests with a warm, professional, and genuine smile.
• Check guests in and out efficiently using our hotel management system.
• Answer phone calls, emails, and guest inquiries with exceptional customer service.
• Process reservations, modifications, cancellations, and payments accurately.
• Handle cash, credit card transactions, and daily balancing procedures.
• Assist guests with local recommendations, hotel amenities, and special requests.
• Resolve guest concerns professionally and work toward positive solutions.
• Communicate effectively with housekeeping and maintenance to ensure rooms are guest-ready.
• Maintain a clean, organized, and welcoming front desk and lobby.
• Follow hotel policies while ensuring guest safety and satisfaction.
• Support teammates and contribute to a positive, team-oriented work environment.

Qualifications

• Positive, energetic, and professional personality.
• Outstanding customer service and communication skills.
• Strong computer skills and ability to quickly learn new software.
• Excellent organizational skills with the ability to multitask.
• Dependable, punctual, and able to work independently.
• Flexible schedule, including weekends and holidays.
• Ability to remain calm and professional during busy periods.
• Must be able to work any shift. (7a-3p, 3p-11p or 11p-7a)

Preferred Qualifications

• Previous hotel front desk experience (highly preferred).
• Experience with hotel property management systems (PMS) is a plus.
• Hospitality, customer service, or reception experience.
• Bilingual candidates are encouraged to apply.

Physical Requirements

• Ability to stand and walk for extended periods.
• Occasionally lift up to 25 pounds.
• Perform repetitive computer and phone tasks throughout the shift.

Why Join The Block Hotel?

• Be part of a supportive, fun, and hardworking team.
• Work in a beautifully renovated boutique hotel in the heart of Bentonville.
• Opportunities for growth and advancement.
• Competitive pay based on experience.
• Employee discounts.
• A workplace where your personality, work ethic, and dedication truly make a difference.

If you're someone who loves meeting new people, enjoys making others feel welcome, and wants to build a career in hospitality, we'd love to meet you! Apply today and become part of The Block Hotel family.

Pay: $15.00 - $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person

Salary : $15 - $17