Administrative Assistant - Maintenance

About The Blackhawk Group

The Blackhawk Group stands at the forefront of innovation, modernization, and collaboration within the light turbine aircraft market. By uniting the collective strengths of its multiple business units and locations across the U.S., the company is redefining the standards of the light turbine market. Driven by deep expertise and a dedication to exceptional customer experiences, The Blackhawk Group provides unparalleled and proprietary solutions that address the unique needs of aircraft operators throughout every aspect of aircraft ownership. The mission is to be the premier service provider for light turbine-powered aircraft, delivering exceptional customer experiences with unique, data-driven solutions through an empowered and engaged team.

Established in December 2021, The Blackhawk Group has quickly become a premier provider of sales, services, and upgrades for the light turbine market with locations in Broomfield CO, Loveland CO, Camarillo CA, Waco TX, and Columbia MO. The platform includes market leaders such as Blackhawk Aerospace, known for engine, aircraft, and avionics upgrades for turbine-powered aircraft; AVEX Aviation, a leading provider of sales and maintenance for the Daher TBM; and Finnoff Aviation, recognized for engine, propeller, and other upgrades for the Pilatus PC-12. The company's commitment to performance improvement and unparalleled service is evident through its exclusive engine and STC upgrades, which enhance aircraft capabilities to unrivaled levels. By maintaining a singular focus on maximizing aircraft performance and value, The Blackhawk Group ensures its solutions meet industry desires for greater performance and utility while minimizing downtime.

What We Offer: The Blackhawk Group provides a comprehensive benefits package and a work environment that propels your growth and supports the mutual success of our people and our company. The Blackhawk Group’s benefits provide the flexibility to choose the benefits that make the most sense for you and your family:

• Medical, Dental, and Vision Insurance
• Supplemental insurance
• Employer provided life insurance
• Immediate PTO Accrual
• 401k Matching
• 8 Paid Holidays
• Training and Development
• Tuition Reimbursement
  
  

The Blackhawk Group is an Equal Opportunity Employer, employment with The Blackhawk Group is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Position Summary

The Administrative Assistant provides high-level administrative support and exceptional customer service to The Blackhawk Group and its clients. This role serves as the primary liaison between the Director of Maintenance, customers, internal departments, and third-party support related to aircraft maintenance operations.

The Administrative Assistant is highly organized, customer-focused, discreet, and capable of managing multiple priorities in a fast-paced aviation environment while supporting operational efficiency, compliance, and financial processes within the maintenance department.

EssentialFunctions

Customer & Communication Support

• Serve as the primary point of contact for customers via phone, email, and in-person interactions, ensuring timely, professional, and accurate communication
• Coordinate communication between maintenance leadership, customers, internal departments, and vendors
• Maintain professional relationships and provide high-level customer support throughout maintenance events
  
  

Maintenance Administration

• Open and close Corridor work orders as required
• Draft aircraft logbook record entries as work is completed
• Manage maintenance scheduling and coordinate aircraft maintenance events
• Work closely with the Parts Department and shop personnel to expedite work order flow
• Collaborate with Warranty Administrator to ensure timely filing and billing
• Manage aircraft wash service purchase orders and payments
  
  

Billing & Financial Support

• Review billing for accuracy and perform adjustments as needed
• Prepare and issue customer invoices
• Generate month-end reports for the Accounting Department
• Support department workflow and operational coordination
• Perform additional administrative and operational duties as assigned by the Director of Maintenance
  
  

Job Qualifications

Education

• High School Diploma or equivalent required
• Bachelor’s degree in Business, Marketing, Communications, or related field preferred
  
  

Prior Work Experience

• 2–3 years of customer service, administrative assistant, or executive assistant experience required
• Aviation industry exposure preferred but not required
• Experience working with ERP or maintenance tracking systems preferred (Corridor a plus)
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) require
  
  

Knowledge, Skills, Competencies

• Demonstrates professionalism, responsiveness, and discretion when interacting with customers and stakeholders.
• Communicates clearly and effectively both verbally and in writing.
• Manages multiple tasks, documents, and deadlines with accuracy and consistency.
• Works effectively with maintenance staff, leadership, and cross-functional departments.
• Handles competing priorities in a fast-paced operational environment.
• Maintains confidentiality, sound judgment, and strong ethical standards.
• Self-starter who demonstrates curiosity, adaptability, and a desire to learn and grow within the organization.
  
  

Travel Requirements

• Travel Required: Periodic
• % of Travel Time: 5-10%