System Administrator-Unified Communications

Company Description

The Bison Group is an established company offering expert analysis and solutions to the US National Security community. Our mission is to ensure US warfighters and critical programs are supported in an ever-changing environment. We are committed to advancing our skilled personnel to achieve excellence. As a top-tier small company, we have extraordinary in-house proposal and recruiting capabilities. We welcome job seekers with an intelligence analysis background or IT professionals to connect with us.

Role Description

This is a full-time on-site role for a System Administrator-Unified Communications based in Honolulu, HI. Key Responsibilities:

• Provide technical knowledge of VoIP / PBX telephony systems, software, hardware, Telecommunications standards, and Cisco Unified Communications Manager.
• Provide technical knowledge of IM systems like Cisco Jabber, Webex or Microsoft Teams and Presence Services.
• Experience with Audio/Video Streaming to include set top box, Vbrick Rev, and Cisco Integrated Management Controller (IMC).
• Technical knowledge of VTC equipment such as TMS, CODEC, MCU and CMS.
• Ability to provide system/equipment/specialized training, technical guidance to lower skill level employees and support engineering with projects.
• Utilize knowledge of network topology; along with networked hardware and software tools listed above.
• Provide VTC service and support to include scheduling, monitoring, administrative support, and technical assistance to customers.
• Utilize ticketing software to manage plus prioritize workload and the ability to resolve break/fix and requests.
• Perform IOS and Software upgrades.
• Possess understanding of dialing protocols to include H.323, E.164 and SIP.
• Troubleshoot common UC&C issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations then perform root cause analyses.
• Assist in the development of the training, local guides, and Standard Operating Procedures (SOP) as they pertain to the UC environment.
• Perform patching and ensure compliance with network security policies/procedures.
• Creating/reporting notifications according to standard operating procedures.
• Assist in responsibilities and participate in special projects as tasked by Management.

Requirements

You’ll Bring These Qualifications:

• TS/SCI security clearance with the ability to obtain a CI poly
• IAT II certification (mandatory)

Desired skills/certifications:

• Network
• ITIL Foundations or Agile Foundations
• CCT Collaboration (CLTECH)
• CCNP Collaboration (CLFNDU)
• CCNP Collaboration (CLCOR)
• CCNP Collaboration (CLACCM) and or (CLCNF)

Minimum Education & Experience:

One of the following:

• High School/GED 7 Yrs
• Associates 5 Yrs
• Bachelors 3 Yrs
• Masters 1 Yrs