Veterinary Receptionist - Exotic Animal Practice

The Bird and Exotic Animal Hospital is seeking a compassionate, organized, and enthusiastic Client Service Representative to join our fast-paced, exotic-only veterinary practice. Our CSRs play an essential role in creating a welcoming client experience and supporting clear communication between pet owners and the medical team.

This is a full-time position offering competitive pay, benefits, and training in our exotic-animal procedures and workflows. Prior veterinary reception experience is required; exotic-animal experience is welcome but not necessary.

Responsibilities

• Greet clients warmly and manage patient check-ins and check-outs with professionalism and empathy
• Answer a high volume of phone calls, schedule appointments appropriately, and relay accurate messages to the medical team
• Enter and maintain accurate client and patient information in the medical record
• Process invoices and payments accurately and communicate professionally about estimates, deposits, and outstanding balances
• Coordinate with veterinarians and veterinary technicians to support efficient communication and a smooth client experience
• Assist clients compassionately during urgent, stressful, or emotionally difficult situations
• Follow established hospital biosecurity, sanitation, and patient-safety protocols
• Maintain an organized, professional, and welcoming reception area

Requirements

• At least one year of veterinary reception or veterinary client-service experience
• Familiarity with veterinary terminology and common veterinary hospital workflows
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to prioritize and multitask effectively in a fast-paced environment
• Ability to communicate professionally and compassionately with clients from diverse backgrounds
• Comfort working around birds, reptiles, and small mammals
• Ability to handle sensitive medical and financial conversations with discretion and professionalism
• Dependability, a positive attitude, and a team-oriented approach

Grow With Us

We are committed to supporting your growth in veterinary client service through training in exotic-animal terminology, appointment coordination, client education, medical-record management, and communication during routine and urgent cases. Join a passionate team where your empathy, organization, and professionalism will directly contribute to exceptional care for our patients and clients.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Have you worked at a veterinary practice that sees birds, reptiles and exotic mammals?

Experience:

• Veterinary Receptionist: 1 year (Required)

Work Location: In person

Salary : $20