Client Solutions Manager

Client Solutions and Analytics Manager (Remote) — The Bill Police, a growing wireless expense management firm headquartered in Richmond, VA, is seeking a hands-on Client Solutions and Analytics Manager.

Role Overview

• Location: Fully Remote.
• Key Objective: Leverage a patented 5-step process and proprietary technology to audit, optimize, and manage wireless billing across all major carriers.

Primary Responsibilities:

• Audit & Analysis: Perform baseline audits of current wireless billings to identify overspending and develop optimized plans tailored to actual usage.

Ongoing Optimization:

• Conduct monthly wireless management and readjustments based on invoice trends and historical usage data.

Client Management:

• Serve as a primary point of contact for senior executives, translating complex financial and technical data into actionable insights.

Process Excellence:

• Develop and refine internal processes to support operational excellence and ensure high levels of client satisfaction.

Team Coordination:

• Lead cross-functional efforts between the analytics and technical teams to deliver transparent reporting through the Bill Police Analytics portal.

Required Qualifications:

Analytical Expertise:

• Strong background in data and financial analysis, ideally within the telecommunications or expense management industry.

Communication Skills:

• Exceptional ability to explain complex technical information to non-technical stakeholders.

Tools:

• Proficiency in data tools (e.g., Excel, SQL, or BI platforms) and familiarity with carrier billing systems.

Leadership:

• Proven experience managing client relationships and leading small project teams.

Benefits
● Full health insurance coverage and generous PTO.
● Company-provided access to technical equipment to enable accomplishment of position responsibilities.