What are the responsibilities and job description for the Front Desk Agent position at The Beverly Hills Hotel?
Your future, our legacy
Hotel
The Beverly Hills Hotel
Division & Department
Rooms - Front Office
Job Title
Front Desk Agent
Contract Type
Permanent
Status
Full time
Position Overview
Our Hosts are the Rock stars of our hotel! They are high in empathy. Resilient. Guest centric. Confident. Well spoken. Manage multiple relationships and tasks. Have the spirit of generosity. They are problem solvers, and quick on their feet. They are entrusted with creating real connections and meaningful relationships by utilizing collective intelligence from all sources. Though skillfully trained, they never lose sight of their ultimate reasonability, to create lifelong memories for our guests.
What you'll get
As a Guest Relations Host at The Beverly Hills Hotel, here are just some of the great benefits you will receive:
Complimentary stays with breakfast included in all 10 Dorchester Collection hotels – stay once a year at each hotel! (subject to availability & seniority terms)
50% off at bars and restaurants within all of our Dorchester Collection hotels
World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)
Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala
Free Meals on Duty
Exclusive Access to a discount platform featuring 1000s of retailers
Competitive Medical, Dental, Vision Benefit
Competitive retirement scheme
As a Guest Relations Host at The Beverly Hills Hotel, your compensation will be $32.94 per hour.
What you'll do
A day in the life of our Hosts… it demands high levels of energy in order to keep up. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the tasks that our Host/Hostesses accomplish would be lengthy but the list below is essential to know.
Our Hosts are responsible for spending time getting to know our guests, building relationships and institutional knowledge during their day. This will include ensuring our guests receives nothing but the best experience. Sometimes our guests have special requests shares knowledge with the relevant teams.
Anticipate guest needs and build rapport with customers and sharing knowledge with the relevant teams. Proactively seeking to greet the guests throughout the hotel, especially the red carpet and performs guest rooming. Performing check-in and check-out procedures, including reservations and financial transactions and even special occasions. Most of these requests are fulfilled by our Hosts.
Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Hosts are relied upon to report these and work with several other positions to correct.
Communication is what keeps our departments running perfectly. Our Hosts must communicate with other departments and extended hotel team in order to ensure the alignment remains.
The items shared are essential. However, to ensure consistency, our Hosts are provided with specifics on how we care for their department and our hotel. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Light work standing and walking frequently for up to entire work shift. Exerting up to 10 pounds of force occasionally, up to 20 or more pounds occasionally, exerting a negligible amount of force frequently, including constantly to reach, lift, carry, push, pull, grasp, manipulate or otherwise move objects i.e. pieces of paper, files and binders. Frequent use of computer keyboard (fingering) and computer mouse, near and far acuity (vision), hearing, talking. occasional frequency of bending, squatting, twisting and turning. As a seasonal property, long hours during peak periods sometimes required
What you'll bring
- All of our employees are ambassadors of our Vision, Values and culture. Our Hosts do this with all they do.
English is the primary language used in our hotel. Our Hosts must feel comfortable communicating in this language.
You have a talent and commitment to service excellence and creativity.
Attention to detail is critical for this role.
Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
We pride in nurturing an environment where Working Together is a must. Our Hosts/Hostesses are our biggest champions of this.
Our hotels operate nonstop, this require flexibility from everyone on the team.
Position location
Job Location
USA
Location
9641 Sunset Blvd 90210 Beverly Hills
Salary : $33