What are the responsibilities and job description for the Customer Service Representative position at The Berns Team?
We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Responsible for acting as a liaison between customers and the company. Assist with complaints, route changes, errors, account questions, cancellations, and other queries.Resolve customer complaints via phone, email, or mail.Use telephones to reach out to customers and verify information.Greet customers warmly and ascertain problem or reason for calling.Log issues in to online issue tracking software.Advise on company information.Work with Customer Service Manager to ensure proper customer service is being delivered.Compile reports on overall customer satisfaction.Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or managerOther duties as assignedQualificationsHigh School graduate or equivalentCustomer service experience requiredExcellent oral communication skills to respond and present professionally to callers and visitors.Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources.Strong inter personal skills and excellent written and oral communication skills requiredCritical thinking and problem-solving skills are also requiredExcellent oral and written communication skills with excellent interpersonal skillsComputer literacy, preferably in word processing and spreadsheets,Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasksPay range for this position is $24-$28 per hour.
Salary : $24 - $28