Assistant General Manager (AGM) - The Berni Bean Coffee Co.

The Role
As Assistant General Manager, you’ll support café operations and work closely with our General Manager. This is a hands-on leadership role. You’ll split your time between leading the team and working shifts on the floor, including serving coffee, preparing food, and keeping the café running day to day.

What You’ll Do

Leadership & Team

• Lead on the floor: Work regular shifts behind the bar and in the kitchen, setting the standard for service and quality.
• Hiring: Screen applicants, conduct interviews, and make hiring recommendations to the General Manager.
• Training and development: Onboard, train, and coach team members. Conduct performance reviews.
• Scheduling: Build weekly schedules, manage time-off requests, and make sure every shift is covered.
• Payroll support: Review and approve timesheets in Homebase and flag any errors.
• Accountability: Address performance issues, issue documentation and write-ups when needed, and keep accurate employee records.
• Champion our culture: Bring our core values to life, build strong guest connections, and lead with professionalism, accountability and enthusiasm.

Operations

• Support the General Manager: Help run daily operations and step in as the lead when needed.
• Opening and closing: Run opening and closing procedures and make sure checklists are completed.
• Cash handling: Count drawers, reconcile the POS, and make bank deposits.
• Inventory and ordering: Manage inventory, place orders, and track waste and comped items to control costs.
• Vendor relationships: Work with suppliers, check deliveries for accuracy, and resolve problems with orders.
• Equipment upkeep: Make sure espresso machines, grinders and other equipment are cleaned and maintained, and schedule repairs when needed.
• Facilities: Handle maintenance issues and coordinate with the landlord or contractors.
• Health and safety: Make sure the café meets health code and safety standards, act as the point person during health inspections, and keep food handler certifications current.

Business & Growth

• Sales and cost tracking: Monitor daily sales, labor costs, and product costs against goals.
• Guest experience: Resolve customer concerns and respond to online reviews.
• Coffee innovation: Help develop new coffee techniques, drinks and recipes.
• Marketing and wholesale: Support marketing initiatives and help grow our wholesale business.
• Catering and events: Coordinate catering orders, pop-ups, and community events.

What We’re Looking For

• 1–2 years of supervisory or management experience in a café, restaurant, or retail setting (preferred)
• A passion for specialty coffee and hospitality
• Comfortable working on the floor alongside the team, including barista and food prep
• Experience with hiring, scheduling, inventory, and cash handling
• Strong communication, coaching, and organizational skills
• Comfortable with basic numbers like sales, labor, and cost tracking
• Texas Food Manager certification, or willingness to get it after hire
• Integrity, a growth mindset, and openness to feedback
• Flexible availability, including mornings and weekends as needed

Perks

• Major holidays off
• Performance-based bonus opportunities
• Free coffee and employee discounts
• Room to grow with an expanding local brand

This role is salaried and not eligible for tips or the tip pool. Offers depend on proof of U.S. work eligibility and background/reference checks.

The Berni Bean Coffee Co. is a family-owned artisan coffee company in Dallas.