What are the responsibilities and job description for the IT Desktop Support Technician II position at The Bergaila Companies?
Join a dynamic team dedicated to supporting critical infrastructure across the Manvel, TX area! As an IT Desktop Support Technician II, you'll be the go-to expert ensuring our field operations run smoothly-making a real impact by maintaining essential technology and empowering our teams to succeed.
Overview
This role offers an exciting opportunity to blend technical expertise with everyday problem-solving. You'll be responsible for supporting hardware and software at various field locations, managing IT issues, and assisting in technology upgrades-all while traveling up to 80% within a 100-mile radius of Manvel. With a focus on growth, this contract position has the potential to become permanent, offering stability and additional opportunities to develop your skills in a vital sector.
What You Will Do
Must-Have Skills & Experience
Nice-to-Have Certifications & Skills
Compensation & Benefits
Bring your technical skills and passion for support to a team that's making a difference. Apply now and help keep vital operations running smoothly!
Overview
This role offers an exciting opportunity to blend technical expertise with everyday problem-solving. You'll be responsible for supporting hardware and software at various field locations, managing IT issues, and assisting in technology upgrades-all while traveling up to 80% within a 100-mile radius of Manvel. With a focus on growth, this contract position has the potential to become permanent, offering stability and additional opportunities to develop your skills in a vital sector.
What You Will Do
- Be the primary point of contact for IT support at assigned sites, owning issues from start to resolution.
- Support and troubleshoot desktops, laptops, printers, and associated peripherals running Windows 10/11.
- Respond to inquiries via phone and email, working directly with end-users to resolve issues quickly and effectively.
- Assist in the rollout of hardware and software upgrades, testing new solutions, and supporting IT initiatives.
- Maintain an accurate inventory of PCs and accessories, promoting IT standards.
- Provide IT training and follow-up to ensure user satisfaction.
- Document resolutions and update knowledge bases for ongoing support.
- Travel frequently to field locations, providing support and ensuring technology functions optimally.
Must-Have Skills & Experience
- At least 2 years of relevant IT support experience, preferably in the Oil and Gas sector.
- Proficiency with PC hardware, LAN, WAN, VPNs, and wireless networks (Cisco preferred).
- Hands-on experience with Server 2019, Cisco routers, switches, and mobile device setup.
- Ability to troubleshoot Microsoft Windows 10/11 and standard business applications.
- Strong communication skills and a customer-focused attitude.
- Able to lift at least 50 lbs and work a flexible schedule, including after-hours support.
- U.S. citizen or legal U.S. resident, with a reliable vehicle and a clean driving record.
Nice-to-Have Certifications & Skills
- A , Net , MCP, MCDST, or HDI Desktop Field Support Technician certification.
- Familiarity with ITSM software like BMC Remedy.
- Experience working with HP printers and web-based solutions.
Compensation & Benefits
- Pay rate of $35-39/hour.
- Opportunity to transition to a permanent role.
- Fleet vehicle for travel, reimbursed mileage, and flexible work schedule.
Bring your technical skills and passion for support to a team that's making a difference. Apply now and help keep vital operations running smoothly!
Salary : $35 - $39