Maintenance Tech II (Full Time) - The Ben Autograph Collection

Position Title: Maintenance Technician II

Department: Engineering / Maintenance

Reports To: Director of Engineering

Position Summary

Serve as a dedicated ambassador of the hotel’s luxury experience by maintaining constant communication with the central base station through a portable radio and responding swiftly to engineering service calls with professionalism and discretion. Anticipate and prioritize guest needs, ensuring every request is handled with urgency, care, and exceptional attention to detail. Preserve the comfort, elegance, and seamless operation of the property by maintaining all hotel equipment and facilities to the highest standards of safety, efficiency, and reliability. Perform all responsibilities of a Maintenance Technician I while bringing advanced expertise in specialized trades including plumbing, electrical, carpentry, and HVAC. Approach every task with craftsmanship and precision, contributing to a refined, safe, and uninterrupted guest experience that reflects the excellence and sophistication of a luxury hospitality environment.

Expected to work evening shifts from 2:30 PM to 11:00 PM, maintaining a strong presence throughout peak guest service hours while ensuring operational excellence across the property.

Responsibilities

- Perform preventive maintenance in guest rooms and hotel facilities
- Respond to maintenance requests and work orders in a timely manner
- Troubleshoot and repair HVAC, plumbing, electrical, carpentry, painting, and general maintenance issues
- Perform drywall repairs, touch-up painting, and basic carpentry work as needed
- Repair and maintain doors, locks, cabinets, furniture, and fixtures
- Assist with inspections and safety compliance procedures
- Maintain tools, equipment, and work areas organized and safe
- Support special projects, repairs, and emergency maintenance needs
- Communicate effectively with hotel departments regarding maintenance updates
- Ensure excellent guest service while completing tasks in occupied areas

Qualifications

Education & Formal Training

High school diploma or equivalent required, supplemented by two years of trade school education or specialized training in building maintenance, construction, or a related field. Equivalent hands-on technical experience may also be considered.

Professional Experience

Minimum of four years of experience in building maintenance, with strong working knowledge across mechanical, electrical, HVAC, plumbing, carpentry, and general engineering operations. Prior experience within luxury hotel or hospitality environments is highly preferred. Familiarity with preventive maintenance programs, work order systems, and Marriott or comparable hospitality standards is considered a strong advantage.

Technical Knowledge & Skills

Demonstrated expertise in maintaining and repairing hotel facilities and equipment with a commitment to safety, efficiency, and exceptional guest service standards. Proficient in:

• HVAC, refrigeration, and air conditioning systems
• General plumbing repairs, including unclogging drains, replacing faucets, toilets, and valves
• Electrical systems, boilers, and bathroom fixtures
• Carpentry, drywall repair, tiling, and painting from preparation to finish
• Groundskeeping and general property maintenance
• Safe and effective use of hand and power tools

Ability to read and interpret technical manuals, meters, LED readouts, computer screens, and written instructions. Strong organizational, analytical, and communication skills with the ability to interact professionally and courteously with guests, associates, and contractors both verbally and in writing.

Physical Requirements

The physical demands listed are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Ability to lift, carry, push, or support up to 75 lbs throughout an 8-hour shift
• Ability to climb ladders, crawl through confined spaces, bend, reach overhead, and work in physically demanding environments
• Capability to safely operate tools and equipment while handling small mechanical components
• Ability to stand, walk, and perform repetitive physical tasks for extended periods
• May be required to operate a motor vehicle as part of daily responsibilities

Work Environment

This position requires working both indoors and outdoors in varying weather conditions and temperatures, including exposure to heat, cold, humidity, and other environmental elements. Duties involve prolonged standing, walking, bending, lifting, and responding to maintenance needs throughout the property while maintaining the polished standards expected within a luxury hospitality environment.

Benefits

• Ability to Acrue PTO
• Sick Time Off
• Eligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness credit
• Eligible to enroll in dental insurance with employer contribution towards premiums & vision insurance
• Eligible to participate in the Company’s 401(k) program with employer match
• Eligible to enroll in Health savings accounts or Flexible Spending Accounts
• Company paid Basic Life and AD&D insurance coverage, with option to enroll in additional coverage
• Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity Insurance
• Company-paid short-term disability
• WINFertility guidance for those enrolled in Sage medical plan
• Calm Health Application Subscription
• Tuition Reimbursement of up to $2,000 per calendar year
• Employee Assistance Program
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $500 per referral.

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Application Question(s):

• Do you have previous hotel maintenance experience?
• Are you able to work from 2:30pm-11pm?
• Are you comfortable troubleshooting HVAC, plumbing, and electrical issues?
• Have you worked with preventive maintenance systems or work order platforms before?
• Are you available to work weekends, holidays, and flexible schedules if needed?
• What are your salary expectations?
• Do you have any certifications related to maintenance or HVAC?

Work Location: In person

Salary : $2,000