What are the responsibilities and job description for the Front Desk / Guest Experience — Boutique Hotel (Bed-Stuy, Brooklyn) position at The Bed Stuy Hotel?
What You’ll Do:
- Welcome guests with confidence, style, and zero script
- Run check-ins, check-outs, and reservations smoothly
- Keep communication tight (phone, text, in-person)
- Give real recommendations — galleries, coffee, late-night spots, underground things
- Handle guest issues calmly and independently
- Work closely with housekeeping to keep rooms and details on point
- Set and maintain the lobby atmosphere (music, lighting, stocking store/linen, flow)
- Be aware of everything happening in the space — and adjust accordingly
- In the event that housekeeping needs assistance, changing and resetting linen in rooms
Who You Are:
- You have taste — in music, fashion, design, or culture
- You’re naturally welcoming but not over the top
- You notice details others miss
- You stay composed under pressure
- You’re independent, proactive, and sharp
- You understand that hospitality is about feeling, not process\
- Must have prior hotel/front desk experience
Bonus if you:
- Have experience in boutique hotels, cafés, nightlife, or creative spaces
- Know Bed-Stuy/Brooklyn beyond the obvious
- Have a point of view — creatively or culturally
Schedule:
- AM PM shifts
- Weekdays weekends
Requirements:
- Authorized to work in the U.S.
- Valid Social Security number
Why This Is Different:
No corporate scripts. No generic service.
This is a small, design-driven operation where the people are the experience.
To Apply:
Send your résumé a short note on why you want this role.
Keep it real — we’re not looking for formal, we’re looking for you.
Pay: $20.00 per hour
Expected hours: 20.0 – 40.0 per week
Work Location: In person