What are the responsibilities and job description for the VALET position at The Beach House Koloa?
POSITION SUMMARY
Provide the highest level of quality and service to our guests in an incredible friendly atmosphere. Act as the first point of contact for guests as they arrive at the restaurant and assist them with parking their cars.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
•
Assist guests with parking and retrieving their cars as they arrive and depart from the restaurant.
•
Greet guests within 2 minutes of arrival and departure and offer a sincere farewell to all guests.
•
Retrieve guests' cars within 8 minutes from request while maintaining safety and care.
•
Answer questions regarding restaurant hours of operations, menu items, and assist guests with any other requests as needed.
•
Inform all guests of parking policy and procedures as they arrive.
•
Safely and efficiently park and organize guest vehicles to maximize space and maintain accessibility.
•
Be able to multi-task between assisting guests as they arrive and depart.
•
Drive all vehicles with care and caution, following all traffic laws, safety guidelines, and company policies.
•
Ensure that all guest belongings remain untouched and all vehicles are returned in the same condition as received.
•
Collect guest information in the handheld device, park the vehicle, record its location, store the key securely, and retrieve the vehicle using the device.
•
Process payments efficiently and accurately.
•
Report any incidents, damage, or safety concerns to management immediately.
•
Perform other related duties as assigned by management to support operational needs.
•
Report for work on time and uphold expectations for attendance, uniform, and professional conduct. Regular attendance is an essential function of this job.
Qualifications:
POSITION QUALIFICATIONS
Competency Statement(s)
•
Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
•
Working Under Pressure - Ability to complete assigned tasks under stressful situations.
•
Safety - Ability to work safely by following all safety policies and procedures.
•
Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
•
Communication - Ability to communicate effectively with coworkers, guests, and management to ensure all needs are met.
•
Response to Direction - Receive and follow directions from supervisors; follow direction of computer generated tickets.
•
Teamwork Abilities - Ability to work together with a team in a positive manner to achieve a common goal.
•
Friendly - Ability to exhibit a cheerful demeanor toward others.
•
Neat & Well Groomed - Neat & Well Groomed
SKILLS & ABILITIES
Education:
None
Experience:
No previous experience required, however it is preferred.
Computer Skills:
None required.
Certifications &
Licenses:
Must be at least 18 years old.
Must have valid driver's license.
Must submit a Driver History Record (DHR).
Job offer contingent upon completion of background screening.
PHYSICAL DEMANDS
N (Not Applicable)
Activity is not applicable to this position.
O (Occasionally)
Position requires this activity up to 33% of the time (0 - 2.5 hrs/day)
F (Frequently)
Position requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day)
C (Constantly)
Position requires this activity more than 66% of the time (5.5 hrs/day)
Physical Demands
Lift/Carry
Stand
C
Walk
C
Sit
N
Manually Manipulate
F
Reach Outward
F
Reach Above Shoulder
O
Climb
F
Squat or Kneel
F
Bend
F
Grasp
F
Speak
C
10 lbs or less
O
11-20 lbs
O
Push/Pull
13-25 lbs
O
26-40 lbs
O
Other Physical Requirements
•
Vision (Near, Distance, Color, Peripheral, Depth)
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Sense of Sound - Hear verbal requests by guests, coworkers, and managers
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Sense of Smell
•
Sense of Taste
•
Sense of Touch
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Ability to wear Personal Protective Equipment (PPE) - Non slip shoes
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Sense of Balance
WORK ENVIRONMENT
Fast paced, high-energy environment containing multiple personality types. Can become high-pressure.
Salary : $16 - $20
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