What are the responsibilities and job description for the Medical Collector position at THE BATON ROUGE CLINIC AMC?
Key Responsibilities:
- Contact patients and guarantors by phone and mail regarding outstanding account balances, ensuring timely and professional follow-up.
- Work with attorneys and third-party collection agencies to monitor account status, resolve billing issues, and facilitate account resolution.
- Communicate with patients in a courteous, empathetic, and professional manner while confidently securing payment arrangements and resolving account concerns.
- Research and resolve account discrepancies by thinking critically and working independently to identify appropriate solutions.
- Maintain accurate documentation of collection activities and account updates in accordance with company policies and healthcare regulations.
- Collaborate with billing, customer service, and administrative teams to ensure efficient account management and exceptional patient service.
- Uphold patient confidentiality and comply with all applicable HIPAA guidelines and organizational policies.
Qualifications & Skills:
- Strong verbal and written communication skills with the ability to remain professional in challenging situations.
- Excellent customer service and conflict resolution abilities.
- Self-motivated with strong problem-solving skills and the ability to work independently while contributing effectively to a team environment.
- Positive attitude, attention to detail, and commitment to delivering outstanding patient experiences while achieving collection goals.
Job Location
Baton Rouge Clinic - Perkins
7373 Perkins Rd
Baton Rouge, LA 70808
7373 Perkins Rd
Baton Rouge, LA 70808
Department
Business Office
Class
Full-Time
Basic Skills Required
Excellent communication and organizational skills
Specific Skills Required
Previous collection experience
Hiring Requirements
- Drug Testing
- Background Checks
- Baton Rouge Clinic Credit Check
Education Required
High School diploma/GED
Unit of Pay
Hourly
Shift
Monday-Friday; 8am-5pm
Additional Benefits
- Medical Insurance (Company pays 100% of employee only rate.)
- Dental Insurance
- Vision Insurance
- Retirement Plan
- Paid Time Off (PTO)
- 20% discount for selected services rendered at the Clinic
If you need further information, please contact Human Resources at (225) 246-9308.