Operations Manager - Multi Concept

Apply

Job Type

Full-time

Description

What makes us great?

We look for people who have what we call a "hospitality heart," characterized by a commitment to providing excellence, a passion for taking care of our guests, and a “can-do” attitude. We're a family-run business, and we consider our team members part of The Bartolotta Restaurants family.

The Bartolotta Restaurants is a nationally recognized restaurant and catering organization co-founded by restaurateur Joe Bartolotta and his brother, two-time James Beard Award-winning Chef Paul Bartolotta. Since 1993, The Bartolotta Restaurants has grown to become the premier culinary brand in the Greater Milwaukee region, offering first-class service and cuisine across a portfolio of 18 one-of-a-kind restaurants and catering facilities. As a forward-thinking and respected company, we also give back to our community through Care-a-lotta, a charitable program that supports numerous nonprofit organizations throughout Milwaukee.

At The Bartolotta Restaurants, we are committed to excellence in every aspect of our business, from the products we source to the food and service we deliver every day in our restaurants and catering venues. Our greatest asset in our company is our team members because, without them, we wouldn't be in business.

What do we have to offer?

We offer a comprehensive benefits package designed to support our team members both personally and professionally, including:

• Medical, Prescription, Dental, and Vision Insurance (Full Time Only)
• Company-Paid Life Insurance (Full Time Only)
• Supplemental Life Insurance (Full Time Only)
• Company-Paid Short- and Long-Term Disability (Full Time Only)
• Supplemental Accident and Critical Illness Insurance
• Supplemental Hospital Insurance
• Employee Assistance Program (EAP)
• LegalShield and IDShield Protection
• Pet Insurance
• 401(k) Savings Plan
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Complimentary Workday Family Meal
• Dining Discounts at Bartolotta Fine Dining Locations
• Discounted Discovery World Passes
• Discounted Fiserv Forum Tickets – Look at putting in the
  
  

In addition to these benefits, you will have the opportunity to work alongside world-class mentors who provide hands-on training and development opportunities to support your career growth. If you have a passion for excellence and hospitality, we would love to welcome you to our team.

The Bartolotta Restaurants is a nationally recognized restaurant and catering organization co-founded by restaurateur Joe Bartolotta and his brother, two-time James Beard Award-winning Chef Paul Bartolotta. Since 1993, The Bartolotta Restaurants has grown to become the premier culinary brand in the Greater Milwaukee region, offering first-class service and cuisine across a portfolio of 17 one-of-a-kind restaurants and catering facilities. As a forward-thinking and respected company, we also give back to our community through Care-a-lotta, a charitable program that supports numerous nonprofit organizations throughout Milwaukee.

At The Bartolotta Restaurants, we are committed to excellence in every aspect of our business, from the products we source to the food and service we deliver every day in our restaurants and catering venues. Our greatest asset in our company is our team members because, without them, we wouldn't be in business.

We look for people who have what we call a "hospitality heart," characterized by a commitment to providing excellence, a passion for taking care of our guests, and a “can-do” attitude. We're a family-run business, and we consider our team members part of The Bartolotta Restaurants family.

Job Purpose

The Operations Manager oversees front-of-house operations across The Commodore’s three business lines—Restaurant, Ballroom, and Club 1902—with full operational, administrative, and systems mastery. This leader ensures seamless service delivery, operational discipline, and exceptional guest experience while maintaining readiness, compliance, and efficiency across all service periods.

Operational Scope & Leadership

• Full command of daily opening and closing procedures for each business section, ensuring all areas are properly set, secured, cleaned, stocked, and guest-ready.
• Active floor leadership during service, including staff direction, pacing management, guest engagement, and real-time service recovery.
• Conducts daily line checks, ambiance checks, and FOH/BOH coordination touchpoints.
• Ensures execution of Bartolotta hospitality standards across Restaurant, Ballroom, and Club 1902.
  
  

Administrative

• Complete ownership of weekly FOH staff scheduling, labor planning, shift deployment, and staffing optimization.
• Full responsibility for OpenTable management, including pacing, floor plan setup, reservation accuracy, guest notes, and VIP handling.
• Manages all administrative workflows: shift logs, end-of-day reports, guest issue documentation, maintenance logs, and labor tracking.
  
  

Systems

• Oversees all onsite systems:
• POS: configuration, reporting, cash handling, error resolution, end-of-day reconciliation;
• Lights & Ambiance Systems: scene presets, service adjustments, troubleshooting;
• Music Systems: playlists, volume zoning, AV troubleshooting;
• Inventory Systems: beverage, small wares, operational supplies, transfers, ordering, cycle counts;
• Property Technology: club access systems, event technology, communication platforms.
  
  

Multi-Unit Oversight

• Coordinates simultaneous operations across restaurant service, ballroom events, and private club experiences.
• Ensures health, safety, alcohol compliance, and sanitation standards.
• Conducts daily property inspections to ensure readiness and safe operating conditions.
• Partners with BOH leadership on timing, menu execution, and event-specific coordination.
  
  

Event & Ballroom Execution

• Leads day-of-service execution for weddings, corporate events, and private dining.
• Oversees setup, service timing, food distribution, and guest relations.
• Ensures accurate execution of BEOs and supports team alignment across departments.
  
  

Club 1902 Operations

• Maintains high-touch service standards expected in a private club environment.
• Oversees member dining, curated events, and daily service ambiance.
• Coordinates seamless integration between club, restaurant, and event operations.
  
  

Financial & Inventory Management

• Oversees inventory levels, ordering workflows, and cost control measures.
• Supports analysis of sales reports, labor reports, and operational KPIs.
  
  

Team Leadership

• Hires, trains, develops, and evaluates front-of-house team members.
• Conducts pre-shift meetings and ensures ongoing coaching and performance oversight.
• Upholds professionalism, grooming standards, and company policies.
  
  

All Other Duties As Assigned

QUALIFICATION REQUIREMENTS:

• Strong operational leadership skills with the ability to oversee front-of-house operations across multiple hospitality concepts.
• Demonstrated ability to manage and coordinate multiple service styles simultaneously while maintaining high standards of hospitality, efficiency, and guest satisfaction.
• Advanced knowledge of fine dining service standards, etiquette, and guest experience expectations.
• Exceptional leadership and team development skills with the ability to coach, mentor, and motivate diverse service teams.
• Excellent communication, verbal, written, presentation, and interpersonal skills.
• Proven ability to remain organized and adaptable in a fast-paced, high-volume environment with shifting operational priorities.
• Strong problem-solving and decision-making skills with the ability to address service challenges quickly and professionally.
• Ability to manage staffing levels, scheduling, and labor efficiency while maintaining service standards.
• Strong attention to detail with a commitment to maintaining consistency, cleanliness, and operational excellence.
• Financial acumen including familiarity with budgeting, cost control, labor management, and revenue optimization.
• Proficiency with hospitality systems such as POS platforms and reservation systems.
• Demonstrated strong performance in analytical, innovative, and critical thinking, strategy and collaboration.
• Ability to work flexible hours including evenings, weekends, and holidays.
  
  

EDUCATION And/or EXPERIENCE REQUIREMENTS

• Bachelor’s degree in hospitality or related is preferred. A combination of practical experience and education will be considered as an alternative.
• Minimum 5–7 years of progressive hospitality management experience, with at least 2–3 years in a leadership role overseeing front-of-house operations.
• Proven experience in fine dining or upscale hospitality environments.
• Experience managing large-scale events, banquets, or private functions.
• Experience supervising multi-outlet or multi-concept operations, strongly preferred.
• Demonstrated experience leading, training, and developing hospitality teams.
• Experience with staff scheduling, labor management, and operational planning.
• Experience with Microsoft Office, POS systems, reservation platforms, and related software.
  
  

Physical Requirements

• Expected to work evenings, weekends, and some holidays.
• Position requires prolonged standing, walking, bending, stooping, twisting, lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motion.
• Regularly required to sit, talk, type, hear, bend, kneel, crouch, climb stairs, and reach overhead.
• Clear hearing and vision (including close and peripheral) to supervise staff and monitor the environment.
• Work with hot, cold, and hazardous equipment as well as operates phones, computers, copiers, and other office equipment.
• Maintain a professional, well-groomed appearance.
  
  

Requirements

PHYSICAL REQUIREMENTS:

• Expected to work evenings, weekends, and some holidays.
• Position requires prolonged standing, walking, bending, stooping, twisting, lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motion.
• Regularly required to sit, talk, type, hear, bend, kneel, crouch, climb stairs, and reach overhead.
• Clear hearing and vision (including close and peripheral) to supervise staff and monitor the environment.
• Work with hot, cold, and hazardous equipment as well as operates phones, computers, copiers, and other office equipment.
• Maintain a professional, well-groomed appearance
  
  

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.