What are the responsibilities and job description for the Lead Concierge position at The Barrington of Carmel?
The Lead Concierge is responsible for overseeing the daily operations of the front desk, Administrative Tasks, Resident Support, and Safety & Security. The ideal candidate should be detail-orientated, able to multitask and prioritize in a fast-paced environment and have excellent communication skills.
WHY TO JOIN:
- Health Benefits for Full-Time & Part-Time team members
- Medical, Dental, Vision, Life, Long/Short-Term Disability, and more!
- Paid Time Off (earned from day 1!) and Holiday Pay!
- 401K with matching
- Professional Development Opportunities
- Scholarships
- Tuition Reimbursement
- Training Opportunities
- Gym on Site
- Daily Pay
- Telehealth and EAP
- Supportive work environment with a focus on teamwork and excellence in care.
SCHEDULE:
Day Shift: Monday-Friday, 7am-3pm
DUTIES & RESPONSIBILITES:
- Manage the daily operations of the front desk, including scheduling, assigning tasks, and ensuring that all residents and guest receive excellent customer service
- Manage accounts payable process, including reviewing invoices for accuracy, ensuring timely payment, and maintaining vendor relationships
- Greet and assist residents and guests, answering questions and providing information about the retirement home and its services.
- Respond to resident requests and concerns, escalating issues to management as needed.
- Coordinate and manage transportation services for residents, including scheduling drivers and maintaining transportation logs.
- Maintain accurate resident records and ensure that all resident information is kept confidential.
- Manage package delivery and mail services for residents.
- Assist with planning and coordinating resident events and activities.
- Maintain a neat and professional front desk area and ensure that all equipment is in working order.
- Other duties as assigned by management.
JOB QUALIFICATIONS & ADDITIONAL REQUIREMENTS:
- High School Diploma or equivalent; college degree preferred
- Minimum of 2 years of experience in a customer service or hospitality role, with AP experience preferred.
- Strong communication and problem-solving skills
- Excellent attention to detail and multitasking abilities
- Strong communication and problem-solving skills
- Ability to work independently and make sound judgment decisions
- Reliability and dependability (willingness to work a flexible schedule, including weekends & holidays)
For information on The Barrington of Carmel, visit our website at tboc.org.
The Barrington of Carmel is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Education
Required- High School or better
Licenses & Certifications
Preferred- CPR Certified
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.