What are the responsibilities and job description for the Customer Service Representative position at The Barkley Pet Hotel and Day Camp?
Customer Service Representative
Love people and pets? Join our team and be the welcoming face of our luxury pet resort.
We’re looking for a Full-Time Customer Service Representative (internally called a Pet Host) to create exceptional experiences for pet parents and their furry family members.
Who We Are
NVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300 locations. We’re proud to be in an $8B industry that continues to grow as pet parents seek premium, trusted care for their furry family members.
At NVA Pet Resorts, our mission is simple: create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.
What You’ll Do
As a Pet Host, you are the first and last impression of our resort. You’ll run the front desk and lobby while ensuring pets and pet parents feel confident and cared for.
Your responsibilities include:
- Greeting clients, pets, and vendors warmly
- Managing check-ins and check-outs
- Booking boarding, daycare, grooming, and training reservations
- Answering phones, emails, and voicemails promptly
- Processing payments and balancing transactions
- Obtaining and verifying vaccination records
- Managing waitlists during peak seasons
- Recommending services and activity packages that meet client needs
- Communicating pet updates and concerns to leadership
- Keeping lobby and front areas clean and safe
You’ll also jump in to help the team when needed — which may include handling pets, cleaning up occasional messes, and staying flexible in a fast-paced environment.
What We’re Looking For
We’re seeking someone who is:
- Friendly, confident, and professional
- Detail-oriented and organized
- Comfortable multitasking in a busy lobby
- Strong with phones, scheduling, and computer systems
- Comfortable giving tours, recommending services, selling packages, upselling services and promoting memberships.
- Calm and solution-focused when handling customer concerns
- Passionate about dogs and cats
You must be able to:
- Work weekends and holidays
- Stand, walk, bend, and lift up to 60 lbs
- Work in a busy, sometimes noisy environment
- Handle dogs of all sizes safely
Equal Opportunity Employer
NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.
If you love customer service, enjoy staying busy, and want to work somewhere that celebrates pets every day — we’d love to meet you.
At The Barkley, we employ responsible, devoted, and detail-oriented animal care professionals who perform their jobs superbly in an interesting, challenging, fulfilling, and enjoyable working environment. Our dedicated team leads the pack in providing personalized care to meet the needs of every unique furry guest.
Salary : $14